Principal
- Compensation
- Not disclosed
- Location
- Japan - Tokyo
- Work setup
- Not specified
- Seniority
- Principal
- Employment
- Contract
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Nice to have
- 15+ years of experience in delivering complex projects
- Working knowledge of Guidewire Cloud Platform and associated services
- Prior experience at a Tier 1 Global System Integrator, such as Accenture, Deloitte, Capgemini, Cognizant, or PWC, or within a SaaS-based enterprise software company in a delivery leadership capacity
- Deep understanding of Australia and Japan P&C insurance market dynamics, product structures such as CTP, home, commercial lines, and non-life, and digital transformation trends
- Familiarity with APRA prudential standards and Japan FSA regulatory requirements as they relate to core systems transformation
- Experience working with Japanese insurers or Australian general insurers on technology modernisation programs
- AWS or cloud platform certifications
- PgMP, PMP, or SAFe certifications
- Previous experience working with SI partners in the ANZ or Japan region, ideally from both sides of the relationship — as the GSI and as the product vendor
- Familiarity with regulated industries such as insurance, healthcare, or banking
- Prior experience in customer success, engagement management, or program delivery within a SaaS vendor environment
- Exposure to commercials, including Fixed Price proposals, SOWs, and outcome-based pricing models within a GSI or product company commercial framework
- Experience managing global or multi-region customer programs across Asia-Pacific, including programs with significant offshore delivery components
- Comfortable working in fast-paced, matrixed environments with shifting priorities across multiple geographies and time zones
Full description
Summary
The Principal is the Services leader/owner of the Customer Account and the field leader on all implementation-related topics.
You'll be responsible for the success of the cloud transformation programs, ensuring that projects stay on track and that Guidewire delivers real value to the customer's business. You will lead implementation planning with customers from pre-sales through to delivery, owning the end-to-end estimation process in collaboration with internal functions and SI partners. You will be adept at structuring and managing both outcome-based and Fixed Price engagements, ensuring commercial constructs are aligned to delivery realities and customer expectations.
You will bring firsthand experience delivering programs through a Global Delivery Model, coordinating onshore, nearshore, and offshore teams across time zones while maintaining delivery quality, governance standards, and customer confidence. You will understand the operational disciplines required to make distributed delivery work effectively — from knowledge transfer and team integration to communication cadences and escalation protocols.
You'll coordinate internal and external teams, manage delivery risks, and serve as a trusted advisor to customer stakeholders across the Australia-Japan market. A deep understanding of P&C insurance operations, regulatory environments, and market dynamics in this region is essential to this role. You'll also work closely with Sales, Product, and other internal teams to ensure smooth delivery, clear communication, and long-term success.
Your background will reflect experience gained within a Global System Integrator or a SaaS-based product company, giving you a strong foundation in structured delivery methodologies, commercial engagement models, and the operational realities of delivering enterprise software at scale. This background will inform how you engage with SI partners, shape customer proposals, and lead delivery governance across complex programs.
You will advocate for customers' needs with partners and internal teams while being accountable for the portfolio's financial performance and revenue growth.
Job DescriptionKey Responsibilities
Cloud Program Leadership
- Lead the planning and execution of cloud transformation programs across assigned customer accounts in the Australia/Japan market
- Own end-to-end implementation planning with customers, establishing delivery roadmaps, resource models, and milestone frameworks from engagement inception
- Design and govern Global Delivery Model structures for assigned programs, defining the split of responsibilities across onshore, nearshore, and offshore teams and ensuring effective integration across all delivery locations