Principal Product Manager - AI & Platform Innovation

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

About the Role

Avaya is looking for an entrepreneurial product leader to help identify, shape and build new opportunities across AI and enterprise platforms. This role is for someone who enjoys working at the beginning of a product journey—when the customer problem is becoming clear, but the product, business model and path to market still need to be defined. You willll work closely with Product, Engineering, customers and partners to explore opportunities, validate customer needs and turn promising ideas into products that can scale. We are looking for a builder: someone who combines enough technical depth to work effectively with engineering teams with strong product judgment and commercial instincts.

What You'll Do

 Identify and evaluate new product and platform opportunities.
 Conduct customer and partner discovery to understand unmet needs and validate product hypotheses.
 Turn early ideas into product concepts, prototypes and experiments.
 Work closely with Engineering and Architecture to understand technical possibilities and tradeoffs.
 Define product requirements and prioritize initial capabilities.
 Develop a clear point of view on target customers, use cases and value propositions.
 Work across AI, platform and developer technologies to identify new ways Avaya can create value for
enterprise customers.
 Explore how emerging AI technologies and agentic experiences can be applied to enterprise
communications and customer experience.
 Work with ecosystem and technology partners to identify potential integration and distribution
opportunities.
 Develop pricing, packaging and go-to-market hypotheses.
 Define measures for adoption, usage, customer value and commercial success.
 Take successful concepts from early validation toward scalable products and services.

What We're Looking For

 Strong product management experience with AI, enterprise platforms, developer products, APIs, cloud
services, communications technology or adjacent areas.
 Demonstrated experience taking new products from concept through customer validation and launch.
 A builder mentality and comfort operating in ambiguous environments.
 Strong understanding of cloud platforms, APIs and modern enterprise software.
 Working knowledge of modern AI technologies, including generative AI and AI agents.
 Strong commercial instincts and ability to connect technical capabilities with real customer problems.
 Experience working closely with engineering teams on technically sophisticated products.
 Ability to engage comfortably with customers, developers, partners and executives.
 Experience with product positioning, pricing, packaging or go-to-market strategy.

 Strong written and verbal communication skills.

Experience That Would Be Particularly Valuable

Experience with enterprise communications, CCaaS, CPaaS, conversational AI, real-time technologies, developer platforms, AI platforms or enterprise SaaS would be particularly valuable.

Experience incubating a new product or business inside an established organization would also be useful.

The pay range for this opportunity is up to $234,100 in total compensation, inclusive of base salary and bonus. Actual total compensation will vary based on factors such as a candidate’s qualifications, skills, competencies, and relevant experience.

#LI-CS1

Experience

7 - 10 Years of Experience

Education

Bachelor degree or equivalent experience

Footer

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.