Principal Product Manager, CX & Platform Integrity
Principal Product Manager at MrBeast (Beast Industries) owning the internal operations and platform-integrity tooling for a new consumer app — agent/investigator consoles, case management, moderation queues, identity and age-assurance enforcement, and appeals. Needs 10+ years in product management; Bay Area primary, NYC secondary; $235k–$300k base plus equity.
- Compensation
- $235K–$300K / yr
- Location
- Primary: Bay Area (San Francisco/Peninsula) | Secondary: NYC
- Work setup
- Not specified
- Seniority
- Principal
- Employment
- Not specified
- Experience
- 10+ years
- Category
- Product
- Posted
Skills
Must have
- 10+ years in product management
- Record of leading large, ambiguous, cross-functional work from concept to measurable impact
- Experience owning internal tools or platform products that operations teams rely on daily
- Hands-on product experience with identity, age assurance, or consent flows in a consumer product
- Experience getting a consumer app through app store review, ideally with features involving prizes, payments, or younger users
- Trust and safety or support tooling experience: moderation workflows, case management, and enforcement systems
- Build-vs-buy judgment, including deep third-party integrations through APIs and webhooks
- Technical fluency to read API documentation, scope SDK integrations, and sequence work with engineering
- Clear writing, including PRDs engineers build from, and ability to explain tradeoffs to operations, policy, and legal
Nice to have
- Working knowledge of children's privacy and safety rules; COPPA or comparable minor-safety experience
- Applied AI experience in support or safety: LLM-assisted triage and decision support with evaluation and guardrails
- Experience with vendors like Helpshift, Zendesk, Sierra, Decagon, Cinder, Arkose, Zentropi, Musubi, Sift or other CX, fraud, and safety vendors
- Experience with age assurance or consent vendors such as k-ID and Persona
- Experience with sweepstakes, contests, or gaming
- Experience with live, real-time environments
Full description
About Us
Beast Industries is a multifaceted media and entertainment company founded by Jimmy Donaldson, popularly known as MrBeast, the most watched person in the world. Renowned for revolutionizing digital content creation, Beast Industries encompasses a diverse portfolio of ventures that extend far beyond its origins on YouTube. With a mission to entertain, inspire, and create significant social impact, Beast Industries operates across various domains including digital media, philanthropy, consumer products, and innovative business initiatives. At Beast Industries, we believe in the transformative power of digital media and its potential to entertain, educate, and effect positive change. Our commitment to innovation, creativity, and philanthropy drives us to explore new frontiers, create unforgettable experiences, and build a legacy that inspires future generations.
Principal Product Manager, CX & Platform Integrity
Reports to: Director of Product
Beast Industries is a multifaceted media and entertainment company founded by Jimmy Donaldson, popularly known as MrBeast, the most watched person in the world. Renowned for revolutionizing digital content creation, Beast Industries encompasses a diverse portfolio of ventures that extend far beyond its origins on YouTube. With a mission to entertain, inspire, and create significant social impact, Beast Industries operates across various domains including digital media, philanthropy, consumer products, and innovative business initiatives. At Beast Industries, we believe in the transformative power of digital media and its potential to entertain, educate, and effect positive change. Our commitment to innovation, creativity, and philanthropy drives us to explore new frontiers, create unforgettable experiences, and build a legacy that inspires future generations.
About the Role
Beast Industries is building a new consumer app and we are hiring for a Principal Product Manager to set product direction for the internal tools that support and safeguard members: the consoles, queues, and automation our agents and investigators use every day.
What you'll own:
Own the product roadmap and requirements for operations tooling: agent, analyst, investigator consoles, case management, moderation review queues, escalation routing, data access and deletion workflows, and reporting.
Own the requirements for the case management and enforcement tooling that integrity investigators use: one-click actions connected to the app backend (lock an account, force ID verification, hold a payout), bulk actions across linked accounts surfaced through a network view, restricted states for ambiguous cases (a member can still play but can't touch prizes or balances), and an audit log of who took each action and why.
Build the identity and enforcement tooling that keeps bad actors out: give investigators the signals to catch fraud, bots, cheaters, and banned users returning on alternate accounts, and own the challenge and verification UX members see when flagged.