Principal Product Manager- M365 Core Copilot Infrastructure Team
Principal Product Manager defining the strategy and multi-year roadmap for the LLM platform that powers Copilot AI experiences across Microsoft 365 — focused on reliability, scalability, cost-efficiency, and operational excellence of large-scale AI infrastructure. Requires 10+ years in product management or software development and strong distributed-systems technical judgment.
- Compensation
- $165.6K–$296.4K / yr
- Location
- United States, Washington, Redmond
- Work setup
- Onsite
- Seniority
- Principal
- Employment
- Not specified
- Experience
- 10+ years
- Category
- Product
- Posted
Skills
Must have
- Bachelor's Degree AND 10+ years experience in product/service/program management or software development, OR equivalent experience
- Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check upon hire/transfer and every two years
Nice to have
- Bachelor's Degree AND 15+ years experience in product/service/program management or software development, OR equivalent experience
- 6+ years experience taking a product, feature, or experience to market (design, product-market fit, launch, internal tools/frameworks)
- 8+ years experience improving product metrics (growing customer base, expanding usage, avoiding churn)
- 8+ years experience disrupting a market (competitive disruption, displacing established competing products)
- Experience with cloud services, distributed systems, platform technologies, or large-scale online services
- Experience driving operational excellence, service reliability, or platform health improvements
- Experience working with AI-powered products, machine learning platforms, or modern cloud infrastructure
- Technical background enabling effective partnership with engineering teams on architecture, operations, and platform investments
- Demonstrated ability to drive complex initiatives across multiple teams and stakeholders
Full description
Overview
The M365 Core Copilot Infrastructure team builds and operates the Large Language Model (LLM) platform that powers AI experiences across Microsoft 365. We provide the foundational capabilities that enable product teams to deliver scalable, reliable, secure, and cost-efficient AI experiences to millions of users worldwide.
As the Microsoft 365 LLM Platform team, we automate every phase of the AI lifecycle, from model onboarding and deployment to inference, capacity management, and operations. Through intelligent routing, caching, telemetry, and platform innovation, we enable the next generation of AI-powered productivity experiences.
Our culture is grounded in customer impact, technical excellence, continuous learning, and operational rigor. We value ownership, collaboration, and the ability to navigate ambiguity while shaping the future of AI at Microsoft.
We are looking for a Principal Product Manager to define and drive the strategy for platform fundamentals, operational excellence, and business impact across the M365 AI platform.
This role sits at the center of some of our most critical platform investments. You will set direction and align engineering teams, product leaders, and stakeholders across the AI ecosystem around investments that improve reliability, scalability, efficiency, and operational health for AI-powered experiences used by millions of customers.
Success in this role requires strong systems thinking and technical judgment. You will identify service bottlenecks, operational pain points, and platform debt; develop a durable product strategy and roadmap; and drive cross-team investments from problem definition through measurable outcomes. You will define the metrics that matter, use customer, business, and operational insights to make difficult tradeoffs, and hold teams accountable for outcomes rather than activity.
The ideal candidate is a product leader who thinks like a systems architect. You are comfortable reasoning about large-scale distributed systems, service dependencies, reliability tradeoffs, and operational complexity. You enjoy working across organizational boundaries, influencing technical direction, and bringing clarity to complex problems. Most importantly, you can translate technical challenges into prioritized investments that improve platform health, engineering effectiveness, and customer outcomes.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Define the product vision, strategy, and multi-year roadmap for platform reliability, operational excellence, and end-to-end service health across the M365 AI platform.