Principal Product Manager - Modernization/Loyalty Platform - B2B

Key Responsibilities:

• Lead the evolution into a cross-industry, AI-native, real-time Loyalty platform.

• Define and own the multi-year platform abstraction and extensibility strategy.

• Govern AI capability coherence across ML Platform, Agentic Systems and Reporting & Analytics.

• Define and drive the product direction for real-time, compute-to-data execution architecture.

• Establish cross-module integration principles and prevent domain-specific coupling.

• Arbitrate platform integrity versus module-level optimisation trade-offs.

• Represent the AI-native platform vision in client workshops, analyst briefings and executive forums.

• Align platform roadmap with commercial expansion priorities including CPG D2C.

• Partner with Product Engineering leadership to align system architecture with long-term platform strategy.

• Build and mentor senior product managers within the Modernisation portfolio.

• Qualification: Engineering degree / MBA desirable with AI/ML coursework exposure useful.

• Experience: 12-16 years of enterprise SaaS product management experience.

• Proven experience building or scaling complex platforms rather than isolated features.

• Demonstrated experience defining platform abstraction or extensibility strategies across complex product ecosystems.

• Strong conceptual understanding of AI/ML lifecycle principles, real-time inference models and modern data platform architectures.

• Experience defining and executing multi-year product strategy across multi-module ecosystems.

• Proven ability to arbitrate competing roadmap priorities in favour of long-term platform integrity.

• Ability to translate architectural concepts into clear business value narratives.

• Strong executive communication skills with demonstrated experience influencing senior stakeholders.

• Demonstrated ability to manage cross-functional alignment across product and engineering.