Principal Product Manager, Payments
SimplePractice seeks a Principal Product Manager to lead the vision, strategy, and execution for their Payments platform, encompassing client billing, practitioner payouts, insurance payments, and embedded finance. This role requires deep expertise in the payments ecosystem and a data-driven approach to product development.
- Compensation
- $200K–$240K / yr
- Location
- United States
- Work setup
- Not specified
- Seniority
- Principal
- Employment
- Contract
- Experience
- Not specified
- Category
- Product
- Posted
Skills
Must have
- 10+ years of product management experience, including significant, hands-on ownership of payments, embedded finance, or fintech products at scale
- Deep understanding of the payments ecosystem — processors, card networks, acquiring/issuing, settlement, payouts, disputes/chargebacks — and comfort operating in a regulated environment
- Direct experience running formal vendor RFP processes and managing PSP or payments partner relationships, including contract negotiation and ongoing performance management
- Proven track record incubating and scaling new product lines, from discovery and validation through adoption and commercialization
- Customer-obsessed product leader with a demonstrated track record of using quantitative and qualitative insight to drive roadmap and prioritization decisions
- A data-driven mindset, comfortable using metrics to define success, inform trade-offs, and demonstrate business value
- Strong risk and compliance instincts — able to balance product velocity against regulatory, security, and trust requirements
- Exceptional communication and cross-functional collaboration skills; able to influence senior leaders and inspire teams across Engineering, Risk, Compliance, Finance, and Go-to-Market
- Experience with agile development methodologies
Nice to have
- Experience in SaaS, vertical SaaS, or healthtech is a plus
Full description
About Us
At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice.
More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients.
Award-winning and people-first, SimplePractice is shaping the future of health tech. In 2026, we were recognized by BuiltIn as a Best Remote Company to Work For, Software Guru's Best Places to Code, Becker Healthcare Telehealth Companies to Know, and we won a MedTech Breakthrough Award for Best Practice Management Solution Provider.
The Role
SimplePractice is looking for an experienced Principal Product Manager to own the vision, strategy, and execution for Payments — one of the most critical and highest-leverage parts of our platform. Payments touches nearly every practitioner and client who uses SimplePractice, spanning client billing and card processing, practitioner payouts, insurance payouts and new opportunities in embedded finance and monetization. This role will define what "great" looks like across that full payments experience, balancing reliability and compliance with growth and innovation, and will serve as the company's foremost expert and internal evangelist for payments.
Responsibilities
- Own the end-to-end payments vision and multi-year strategy, spanning core processing (client charges, card-on-file, payouts to practitioners), insurance billing and claims payments, and emerging monetization opportunities such as embedded finance and financing products
- Own ongoing vendor management and partner relationships across PSPs, processors, and other payments partners, including performance management, contract renewals, and escalations
- Develop a comprehensive point of view on the payments and fintech landscape — processors, networks, acquiring/issuing partners, and embedded finance providers — to inform build/buy/partner decisions and identify strategic partnership or investment opportunities
- Serve as the internal subject-matter expert and evangelist for payments, championing practitioner and client needs across the Product Leadership Team and ensuring payments considerations are built into new products from day one
- Drive a rigorous, data-driven roadmap grounded in market research and quantitative/qualitative insight, balancing reliability, risk, and compliance requirements against growth and revenue opportunities
- Partner closely with Engineering, Risk, Compliance, and Legal to ensure payments products meet regulatory requirements (e.g., PCI DSS, card network rules, money transmission, and healthcare billing regulations) while remaining fast to iterate on