Principal Product Manager - Tech, Agentic Shopping Experience

About the Team
The IES Agentic Shopping team is defining the future of shopping for emerging markets by building AI-powered shopping experiences. We bring contextual intelligence, hyper-personalization, and multi-modal, vernacular experiences to the customer's everyday shopping journey — making it delightful and effortless.

About the Role
We are hiring a Principal Technical Product Manager to define and deliver an AI-powered experience that transforms how customers discover, evaluate, and purchase. You will leverage AI to generate and surface rich, multi-modal content, build personalized and immersive experiences, and seamlessly integrated multi-lingual text and voice interactions.

As the senior product leader for this charter, you will own product strategy, roadmap, and requirements; align stakeholders across the globe; and drive rapid experimentation to continuously raise the bar on delight, relevance, and conversion. You will develop deep expertise in LLM-based automation and agentic system architectures to make informed technical decisions and set a durable product vision.

This is a high-ambiguity, high-impact role at the frontier of applied AI in retail — ideal for a builder who thrives in a fast-moving, dynamic landscape.

Key Responsibilities
Define and own the product strategy, vision, and multi-year roadmap for AI-powered agentic shopping experiences in emerging markets.

Translate strategy into clear requirements, driving execution across global engineering and science teams.

Develop deep knowledge of LLM-based automation and agentic system architectures to inform product and technical decisions.

Drive a culture of rapid experimentation (A/B testing, prototyping) to continuously improve delight, relevance, and conversion.

Align and influence stakeholders across engineering, science, design, and business leadership; balancing competing priorities across multiple workstreams.

Represent the voice of emerging-market customers, grounding the roadmap in real customer behavior and needs.

Key job responsibilities
In this role, you will:

• Drive and execute product strategy and roadmap working backwards from customer requirements in collaboration with engineering technical leadership
• Assess technical implications of product architecture and optimization decisions
• Drive technical alignment across dependencies
• Work directly with software engineering teams to define and execute on new features
• Produce clear and concise documents such as PRFAQ and PRD documents
• Write user stories, and validate features meet developer needs
• Drive feature discussions with customers, engineering, and other stakeholders
• Anticipate bottlenecks, manage risk and escalations, balancing technical constraints
• Find opportunities to innovate on behalf of our customers, design features related to these opportunities, and always push to improve our product developer experience
• Build ecosystem partnerships and stay connected with industry trends

About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We operate with startup like velocity, prioritizing talent acquisition, hands on leadership, and flexible organization. We care about your career growth and strive to assign projects that help our team members develop your expertise so you feel empowered to take on more complex tasks in the future.

Inclusive Team Culture

It is in our nature to learn and be curious. We foster a culture of inclusion that empower us to be proud of our differences.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge sharing, mentorship and other career advancing resources here to help you develop into a better rounded professional.