Principal Product Manager - Tech, Amazon Air Cargo, Amazon Air Cargo

You're a Principal Product Manager – Technical with deep experience in supply chain systems, digital customer experiences, or logistics product strategy within complex, rapidly scaling organizations. You've owned end-to-end product vision for customer-facing and platform capabilities at scale, and you have a track record of turning operational infrastructure into differentiated digital experiences that drive business growth. You excel where the problem spans platform engineering, operations, commercial strategy, and customer behavior — and you bring the strategic judgment to define the right long-term bets while delivering near-term value.

You have strong analytical skills and are comfortable diving deep into booking and capacity economics, customer onboarding and adoption funnels, quote-to-book conversion, and shipper behavior to identify where digital experience and platform investment drive outsized revenue and efficiency impact. You understand that this is not project management — this is setting direction for capabilities that touch how every customer quotes, books, and tracks cargo with Amazon Air Cargo.

High judgment is expected at the Principal bar: defining the right experience and automation bar, making trade-offs between operational feasibility and customer delight, deciding when to build versus influence a platform team's roadmap (and avoiding tech debt and duplicated systems), and influencing across operations, platform, commercial, finance, and engineering teams without direct authority. You set strategy that other senior leaders and teams align to, you regularly engage with senior leadership to secure investment and drive high-stakes decisions, and you are relied on to be right a lot. You have a proven track record of building customer-facing or platform experiences that became a durable competitive advantage.

Key job responsibilities
Strategic Product Management — Define the executive-level vision for Air Cargo's digital customer experience — the self-serve journey from onboarding to quote, book, track, invoice, and support — and translate it into actionable multi-year roadmaps aligned across operations, product, commercial, and engineering. Proactively surface risks and opportunities with data-driven recommendations to senior leadership; frame the strategic asks (not just feature lists) that move platform partners from reactive collaboration to proactive co-investment. Innovate on behalf of the shipper while balancing operational priorities, commercial needs, and cost; own end-to-end outcomes and business impact (customer adoption, onboarding time, quote-to-book conversion, booking automation rate, revenue, and customer satisfaction).

Cross-Team & Platform Leadership — Lead product vision and execution across multi-org dependencies, including driving alignment across booking, capacity, and pricing systems and a joint engagement model with the platform teams that own the underlying digital-portal and API capabilities. Eliminate fragmented ownership and missed handoffs across the customer journey; own the build-vs-influence calls and ensure capabilities land in the right long-term home.

Operational Excellence & Scale — Design products and platform capabilities that scale with volume growth without proportional increases in manual handling (e.g., manual booking confirmation, onboarding touchpoints, support contacts). Use data to identify and eliminate the highest-impact friction points across the onboarding, quoting, booking, and capacity experience. Build the governance and review mechanisms that keep cross-org investment aligned year over year.

A day in the life

• Set the strategic direction for the Air Cargo digital customer experience across teams — aligning partners around shared outcomes, not just deliverables.
• Deep dive into data (adoption and onboarding funnels, quote-to-book conversion, booking-automation rates, capacity utilization, customer feedback) to shape the roadmap and decide where to invest engineering resources for maximum impact.
• Challenge and refine technical designs with engineering and platform leaders, ensuring solutions scale with network and volume growth and don't create long-term tech debt.
• Unblock cross-org dependencies before they become escalations; frame program narratives for senior leadership — connecting technical progress to business outcomes.
• Spend time with Ops and Commercial teams to pressure-test whether what we're building actually works for customers and in the real network.
• What this takes - Someone who toggles between deep technical/platform depth and strategic product leadership — turning complex operational and commercial challenges into scalable, automated, experience-led solutions that shippers choose Amazon Air Cargo for.