Principal Solution Architect - ServiceNow IRM

About the Role:

This is more than an architecture role. You will be a strategic partner to Enterprise Risk, Global Security, Internal Audit, Legal, and Privacy leaders, a trusted mentor to a talented engineering team, and the driving force behind a multi-year vision to automate, modernize, and intelligently evolve our GRC program.

From Business Continuity and Disaster Recovery planning to AI-driven risk prediction, your work will directly shape how we identify, manage, and respond to risk across the enterprise.

Responsibilities:

• Enterprise IRM Architecture: Serve as the authoritative solution architect for the ServiceNow IRM/GRC platform, leading the end-to-end design and delivery of scalable solutions across Policy & Compliance Management, Risk Management, Audit Management, and Third-Party/Vendor Risk Management to align with enterprise risk strategy.

• Business Continuity & Disaster Recovery Design: Own the architectural blueprint for ServiceNow's Business Continuity Management (BCM) and Disaster Recovery (DR) modules, ensuring deep integration between risk assessment workflows and operational recovery planning to strengthen organizational resilience.

• Strategic Technology Roadmap: Develop and champion a multi-year GRC technology roadmap, identifying opportunities to automate, modernize, and evolve the platform including the adoption of AI and machine learning capabilities to enable predictive and proactive risk management.

• Platform Standards & Governance: Define and enforce engineering standards, configuration best practices, and governance guardrails for the ServiceNow IRM/GRC platform, ensuring long-term scalability, maintainability, upgrade readiness, and security posture.

• Regulatory & Cross-Functional Alignment: Collaborate closely with Global Security, Legal, Privacy, and Compliance stakeholders to architect technical controls that address complex regulatory requirements across jurisdictions, including GDPR, SOC 2, ISO 27001, and FedRAMP.

• Technical Leadership & Mentorship: Provide hands-on technical leadership and mentorship to senior and staff engineers within the GRC Center of Excellence (COE/POD), cultivating a high-performance culture driven by innovation, engineering rigor, and continuous improvement.

Qualifications:

• 8+ years of progressive experience in Cybersecurity GRC, Information Security, or a closely related field, including a minimum of 5 years in a senior technical architecture or platform leadership role.

• Deep, hands-on expertise in ServiceNow IRM/GRC modules (Policy & Compliance, Risk Management, Audit Management, Vendor Risk) and the ServiceNow BCM application suite.

• Demonstrated success of architecting and delivering enterprise-scale GRC solutions integrated with complex, multi-cloud ecosystems (e.g., Workday, Azure, AWS, Okta).

• Extensive experience designing and automating Business Continuity Management (BCM) and Disaster Recovery (DR) programs within large, globally distributed enterprises.

• Comprehensive understanding of global risk and compliance frameworks, including NIST CSF, ISO 27001, SOC 2, GDPR, and FedRAMP.

• Proven ability to leverage data platforms such as Snowflake and visualization tools such as Tableau (or equivalent BI solutions) to build risk and compliance reporting pipelines, analytics models, and executive-level dashboards.

• Highly preferred certifications include: ServiceNow Certified Implementation Specialist - Risk and/or Compliance, CISSP, CRISC, CISA