Principal Solutions Consultant
Pre-sales role in Dubai owning the technical strategy for MoEngage's largest enterprise customer-engagement deals across MENA: leading discovery, value selling, solution design, PoCs, and security/compliance reviews while mentoring other consultants. Spans integrations (REST, SFTP, SDKs), data architecture, security frameworks, and MoEngage's AI decisioning engine.
- Compensation
- Not disclosed
- Location
- Dubai
- Work setup
- Not specified
- Seniority
- Principal
- Employment
- Not specified
- Experience
- Not specified
- Category
- Solutions engineering
- Posted
Skills
Must have
- 7+ years in pre-sales, solutions consulting, technical account management, or related role with complex multi-stakeholder enterprise sales cycles
- Strong value selling: articulate business value a prospect hasn't named, landing with stakeholders from IT to C-suite
- Able to tie value cases back to technical proof of platform architecture and decisioning engine, defensible before enterprise security or engineering teams
- Deep comfort with enterprise technical topics: integration patterns (REST, SFTP, system-to-system), data architecture, security frameworks such as ISO and PDPL
- Experience navigating RFPs for regulated or complex enterprise buyers (e.g. financial services, hospitality, retail, telecom)
- Strong executive presence presenting to VP and C-level stakeholders, leading multi-week evaluations
- Existing right to work in the UAE
- Willingness to travel across the MENA region and to company events
Nice to have
- Direct competitive experience against Braze, Adobe, Salesforce Marketing Cloud, Emarsys, or Bloomreach
- Familiarity with AI-first architecture: event-driven pipelines, real-time feature stores, model serving infrastructure, decisioning engine integration
- Grasp of client-side integration nuances: mobile and web SDKs, push notification frameworks, webhooks, REST or GraphQL APIs at enterprise scale
- Arabic language proficiency
- Experience with AI agents or workflow automation platforms
- Track record of informally mentoring junior pre-sales colleagues
Full description
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Location: Dubai,None,None
About MoEngage:
MoEngage is the Middle East and Africa’s #1 Agentic Customer Data and Engagement Platform (CDEP), trusted by over 1,350 global consumer brands, including Galadari Brothers, DP World, Alsaif Gallery, Azadea, Botim, Gathern, Jumia, Homzmart, Jazeera Airways, Mobily Pay, The ENTERTAINER, Sanlam, Othaim Markets, Seera Group, GoTyme Bank, BFL, Holdsport Group, Apparel Group, Telda, Riva Fashion, and many more. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.
MoEngage Analytics arms marketers and product owners to build a unified customer profile with insights into customer behavior, their journey, product usage, preferences, and interests. Brands leverage MoEngage to orchestrate customer journeys and build 1:1 experiences across the website and mobile (with MoEngage Personalize), email, social, and instant messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps brands unify their promotional and transactional communication into a single platform for better insights and lower costs. MoEngage’s AI Agents help marketers develop winning copy and creatives, build customer segments, craft relevant journeys, optimize campaigns and channels that boost engagement, and reduce campaign go-live times.
For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.
MoEngage was the only vendor to be named a Customers’ Choice in both the 2026 Gartner Peer Insights™ Voice of the Customer: Email Marketing Report and Multichannel Marketing Hubs Report. MoEngage was also recognized as a Visionary in the 2026 Gartner Magic Quadrant for Personalization Engines and named a Leader in the 2026 IDC MarketScape: AI-Enabled Customer Data Platforms for B2C Users.
About the role
You will join our established Solutions Consulting team based out of Dubai and take ownership of MoEngage's largest and most technically demanding evaluations across the MEA and Africa. At this level, the job is equal parts art and science. The art is value selling at an enterprise scale: reading a complex account well enough to find value they have not yet articulated for themselves, whether that is buried in a legacy system, spread across regional entities, or hiding in a process nobody has questioned in years, and building a case that gets a room full of stakeholders to agree on what matters. The science is walking that same room through exactly how MoEngage's platform and its AI decisioning engine deliver on that value, down to the architecture and the mechanics, not just the promise of it.