Principal TA Systems Architect

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, Talent Acquisition runs on its tools. Greenhouse, GoodTime, and BrightHire are where every requisition, interview, and hiring decision actually happens — and no single person owns them end-to-end today. That is this role.

As a Principal TA Systems Architect, you will be the technical owner of the TA tech stack: the person who configures it, integrates it, secures it, measures it, and decides where it goes next. You will partner closely with the TA Operations who live in these systems every day, with the broader People Systems and People Analytics teams who own the HRIS and downstream data, and with IT, Security, Legal, and Procurement on access, privacy, and purchasing. You will own the vendor relationships — roadmap conversations, renewals, escalations — and hold our partners to a standard.

This is an individual contributor role today with a clear path to building and leading a small team as the function scales. If you want to own a domain, be the deepest expert in the building on it, and eventually hire people to extend it, this is that job.

A day in the life (Responsibilities)

• Own the stack: Serve as system owner and top-tier administrator for Greenhouse, GoodTime, and BrightHire — configuration, permissions, workflows, approval chains, compliance settings, and release management.

• Own the integration layer between TA systems and the rest of the People stack: HRIS, background check, assessments, sourcing, and offer tooling, including API-based integrations and middleware.

• Run intake-to-resolution on system issues: triage, root-cause, fix, and close the loop with whoever reported it.

• Hold the change management discipline the stack needs — sandbox testing, documented configuration decisions, release notes, and user communications.

• Partner across the People organization and drive the roadmap: Work directly with recruiters, sourcers, coordinators, and TA leadership to find where the process actually breaks, and translate that into system solutions instead of more manual workarounds.

• Partner with People Systems, People Analytics, IT, Security, and Legal so TA systems fit the broader architecture: clean data flows, sane access models, defensible privacy and records practices.

• Build and own a multi-quarter TA systems roadmap, and make the case for what is worth doing and what is not.

• Evaluate new tooling — including AI-enabled recruiting tools — with real rigor: pilot design, success criteria, security review, and an honest recommendation.