Principal Technical Program Manager - Digital Platform

Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.

As a Principal Technical Program Manager- Digital Platforms at JPMorgan Chase in the Commercial and Investment Bank- Digital and Platform Services, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.

The Commercial & Investment Bank (CIB) is investing heavily in digital for a best in class client experience. Our CIB digital platform provides the underlying technology to deliver our research insights, products, and services to clients. The Technical Program Manager role will coordinate execution of our strategic investment in reusable platform components that will improve the usability of our digital properties. Examples of reusable platform components include client login (i.e., CIAM), end user analytics, and our design system. The role will collaborate closely with digital platform product and engineering leads on prioritization of investments, delivery of platform components, and adoption of the components by teams who host digital channels on the platform. This role requires a mix of problem solving, fluency in how digital is built behind the scenes, and top down communications with senior stakeholders.

Job responsibilities

• Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration
• Integrate program roadmap with workstreams, including digital platform component delivery, digital platform component adoption, and dependencies
• Collaborate closely with digital platform leaders and digital platform stakeholders to understand incentives, constraints, and priorities and drive delivery through organizational alignment and buy-in
• Go beyond coordination, and provide thought leadership for early warning on potential roadblocks, frame problem statements, propose solutions, get buy-in, execute, and escalate when needed
• Oversee complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks
• Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes
• Guide the selection and implementation of appropriate technologies, platforms and software tools leveraging advanced technical fluency
• Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
• Extensive experience with execution of customer/client-facing digital strategy
• Knowledge and fluency in digital technology concepts including the software development lifecycle (SDLC) for making changes to applications, high level network topology, high level concepts for identity and access management (IAM)
• Proven entrepreneurial drive to identify opportunities for impact and influence others to take action
• Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives
• Proven track record of successfully managing large programs with strategic investments
• Comfort with ambiguity, particularly with technical problems that require a novel solution that has not yet been proven

Preferred qualifications, capabilities, and skills

• Experience in financial services