Principal Technical Program Manager
Principal-level TPM at OpenLoop Health, a telehealth enablement company, leading complex cross-functional programs tied to company OKRs. Sets the TPM operating model, runs Agile delivery across engineering teams using Jira, drives quarterly planning, delivery metrics, and executive-level reporting.
- Compensation
- Not disclosed
- Location
- United States - Remote
- Work setup
- Remote
- Seniority
- Principal
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Project management
- Posted
Skills
Must have
- 8+ years in Technical Program Management or equivalent strategic technical role, incl. 3+ years leading multi-team programs
- Deep working knowledge of Agile (Scrum, SAFe)
- Strong technical fluency: systems architecture, APIs, integrations, technical dependencies
- Translating complex systems into business-friendly language
- Driving programs tied to OKRs and measurable business outcomes
- Exceptional written and verbal communication; presenting to senior stakeholders and executives
- Writing status reports tailored to different audiences (executives to engineering)
- Defining and using delivery metrics (velocity, predictability, cycle time, health indicators)
- Strong prioritization and decision-making with ability to operate autonomously
- Aligning and influencing cross-functional stakeholders
- Hands-on experience with Jira and other project management tools at scale
- Structuring backlogs, defining epics/milestones, and creating executive-ready dashboards
- Track record building or scaling a program management function (processes, tooling, reporting standards)
- Mentoring and developing program managers
- Executive presence; advising C-level leaders and influencing without authority
- Leading organizational change and driving adoption of new delivery practices
- Connecting technical roadmaps to business strategy, budget, and resourcing
- Leading through influence, resolving conflict across competing priorities
- Coaching others into stronger program leaders
- Sound judgment under ambiguity; high-stakes decision ownership
- Experience shaping team structure, hiring, or leveling for PM teams
- Identifying and resolving delivery risk before it becomes a customer or launch issue
- Building capacity/resource plans; forecasting with velocity and burndown data
- Calm under pressure; bringing structure to off-track or ambiguous programs
Nice to have
- CSM, PSM, or SAFe certification
- Experience in healthcare, health tech, virtual care, or healthcare operations
- Experience with clinical, pharmacy, or technical integrations
- Experience in fast-growing or globally distributed teams
- Delivering AI/ML projects (LLM-powered features, automation) from scoping through launch
- Hands-on AI tools; introducing AI-assisted workflows and measuring their impact
Full description
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About the Role
OpenLoop’s mission is to bring care anywhere by powering telehealth solutions at scale. Our Technical Program Management team turns business vision into structured, measurable execution, bringing operational rigor, predictability, and scale to how OpenLoop plans and ships. We’re hiring a Principal Technical Program Manager to lead high-impact, cross-functional programs that directly support company OKRs and strategic priorities.
This is a principal-level individual contributor role and one of the most senior TPM positions at OpenLoop. You will help set direction for how OpenLoop plans, prioritizes, and delivers its most complex, multi-team programs, translating business vision into structured, executable technical programs. You will partner closely with Engineering, Product, and business stakeholders, run Agile delivery across engineering teams, and make sure every initiative is tied to measurable outcomes.
You will help lead the build-out of the TPM function at OpenLoop in standardizing Agile and practices, defining reporting cadences, and providing delivery metrics that improve how teams plan and ship. You will act as a trusted advisor to executive leadership, presenting in stakeholder and leadership meetings with C-level visibility and meaningful ownership. You will lead through influence, setting the standard for program leadership and growing the next generation of TPMs at OpenLoop. You will connect engineering and product with the rest of the business so that priorities move forward predictably.
What You’ll Do
- Own and drive execution of complex, cross-functional technical initiatives tied directly to company OKRs.
- Ensure every request from business stakeholders aligns with company objectives and measurable outcomes.
- Make prioritization and tradeoff decisions in partnership with Engineering and business leaders, negotiating across scope, timelines, and impact.
- Produce status reports and updates tailored to the audience: executive summaries for leadership, detailed delivery views for engineering, and updates for business partners.
- Own cross-team planning, dependency management, and delivery cadence across multiple engineering teams.
- Use metrics and retrospective findings to find bottlenecks and improve team efficiency, predictability, cycle time, and delivery health, and communication.