Process Analyst
Contract Process Analyst role via recruitment firm Whizdom for a client's enterprise-wide transformation program, based in Brisbane (CBD fringe + WFH) through September 2027. Day to day: leading process discovery workshops, documenting and analysing current-state processes, designing future-state models in BPMN 2.0, and building process governance.
- Compensation
- A$118 / hr
- Location
- Brisbane QLD
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 5+ years
- Category
- Business analysis
- Posted
Skills
Must have
- Minimum 5 years' experience as a Process Analyst in large and complex organisations
- Strong experience modelling current and future-state business processes using BPMN 2.0
- Proven ability to identify business process improvements and deliver practical recommendations
- Experience working across business, operational and technology stakeholders
- Strong facilitation, workshop and stakeholder engagement skills
- Knowledge of Business Process Management (BPM) principles and process governance frameworks
- Excellent written, visual and verbal communication skills
- Ability to work autonomously while contributing to broader program outcomes
Nice to have
- Experience working within large enterprise, government, education or service-delivery environments
- Exposure to enterprise-wide transformation programs, operating model changes or major technology initiatives
- Experience establishing process governance, ownership frameworks and performance metrics
Full description
Salary: AUD 118 per hour
Our client is undertaking a significant enterprise-wide transformation program aimed at modernising complex business processes, improving operational efficiency, and delivering a future-ready service environment. As part of this initiative, they are seeking an experienced Process Analyst to play a key role in documenting, analysing, and redesigning end-to-end business processes across multiple stakeholder groups.
About the Role
As the Process Analyst, you will lead process discovery activities, analyse current-state operations, identify improvement opportunities, and develop future-state process designs that align business objectives, governance, people, data, and technology outcomes. Working within a multidisciplinary delivery team, you will engage with business and technical stakeholders to drive process improvement and support program delivery.
Key Responsibilities
- Lead end-to-end process discovery workshops and stakeholder engagements
- Document current-state processes, roles, systems, controls and information flows
- Develop future-state process models using BPMN 2.0 and recognised process modelling standards
- Identify process inefficiencies, risks, bottlenecks and automation opportunities
- Facilitate workshops and validation sessions to gain stakeholder alignment
- Contribute to process governance frameworks, ownership models and performance measures
- Support business transformation initiatives through process design and implementation activities
- Produce high-quality process documentation, analysis and recommendations for senior stakeholders
- Work closely with Business Analysts, Solution Architects, Change Leads and SMEs across the program.
About You
To be successful in this role you will bring:
- Minimum 5 years' experience as a Process Analyst in large and complex organisations
- Strong experience modelling current and future-state business processes using BPMN 2.0
- Proven ability to identify business process improvements and deliver practical recommendations
- Experience working across business, operational and technology stakeholders
- Strong facilitation, workshop and stakeholder engagement skills
- Knowledge of Business Process Management (BPM) principles and process governance frameworks
- Excellent written, visual and verbal communication skills
- The ability to work autonomously while contributing to broader program outcomes.
Highly Regarded
- Experience working within large enterprise, government, education or service-delivery environments
- Exposure to enterprise-wide transformation programs, operating model changes or major technology initiatives