Full description

Customer Relationship Management

Quick response and provide solutions for problem solving to meet customer requirements.
Continue to improve customers' satisfaction and meet customers' service level.
Cooperate with service providers to solve local customs/trucking problems.
Well manage the key/VIP accounts.

Operational

Plan shipments and input into system based on customer requirements.
Track Accounts Receivables.
Work with documentation team to make sure shipments well closed.
Prepare regular reports for customers.
Meet/exceed individual KPIs, including productivity, on-time response, accuracy, etc.

General Education
Bachelor's Degree or equivalent level in shipping profession or related fields.

General Experience

Associate - Working experience in international logistics industry is a plus.
Customer centric.
Specialist - Minimum 2 years of relevant working experience. Good business communication (verbal & written) and presentation skills.
Senior Specialist - Minimum 5 years of relevant working experience. Sound knowledge of shipping basis, transportation basis, and customs regulations.