Process Improvement & Automation Director

SOLOMON GROUP

Join Solomon Group’s team creating high profile one-of-a-kind events and experiences. Whether planning and executing exceptional high end luxury hospitality experiences, custom brand activations or large-scale fan events, the team provides innovative productions, best-in-class consumer engagement, and world class fan experiences. Solomon Group Live Events team is responsible for all aspects of luxury hospitality experiences and live events, including concepting and ideation, design, vendor selection, budgeting, production and operations, activation and on-site execution. The group also works closely with clients, sponsors and activation agencies to ensure seamless partner integration into the events. In the past year, the team has produced events, fan experiences, activations and luxury hospitality experiences at NCAA Men’s and Women’s Final Four, Super Bowl, World Cup, NFL Draft, College Football Playoff, NHL Winter Classic, MLB All Star, and Essence Festival.

OVERVIEW OF THE POSITION:

The Process Improvement & Automation Director is responsible for identifying, designing, and implementing improvements that increase efficiency, accuracy, scalability, and consistency across the organization. This role partners with functional leaders and team members to evaluate existing workflows, eliminate unnecessary manual activities, standardize processes, and implement technology and automation solutions.

The position serves as a bridge between business operations, accounting/finance, and technology—translating business needs into practical process improvements and automated solutions while maintaining appropriate controls and accountability. A key focus of this role is reducing the administrative burden on producers and project teams while improving the accuracy, consistency, and timeliness of estimating, project cost tracking, change-order management, and financial reporting.

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RESPONSIBILITIES:Process Improvement

• Improve workflows across the full project lifecycle, including sales-to-production handoffs, scoping, estimating, budgeting, procurement, delivery, invoicing, and project closeout.

• Partner with estimating, production, and finance teams to improve estimate accuracy and consistency through standardized inputs, clear assumptions and exclusions, version control, review procedures, and feedback from actual project costs.

• Develop consistent processes for identifying scope changes, documenting cost and schedule impacts, obtaining required approvals, and tracking changes through updated project budgets and client invoicing.

• Simplify and automate recurring project administration, including duplicate data entry, approvals, cost reconciliation, status reporting, and document preparation, enabling producers to spend more time managing project delivery.

• Capture effective practices from high-performing teams and lessons from completed projects, translating them into repeatable workflows, templates, training, and updated standards

• Evaluate current business processes to identify inefficiencies, bottlenecks, duplicate efforts, manual work, and control gaps.

• Document current-state processes and develop improved future-state workflows.

• Facilitate process-mapping sessions with employees and department leaders.

• Standardize recurring processes, procedures, templates, and workflows across the organization.

• Develop and maintain standard operating procedures (SOPs), process maps, checklists, and related documentation.

• Establish measurable performance indicators to evaluate the effectiveness of process improvements.

• Monitor implemented changes and recommend additional improvements as business needs evolve.

• Identify opportunities to reduce spreadsheet-dependent and manual processes.

• Improve data flow between operational and accounting systems.

• Develop standardized reporting and dashboards that provide management with timely and actionable information.

• Ensure process improvements maintain appropriate segregation of duties, review procedures, audit trails, and internal controls.

Automation & Technology

• Identify repetitive and manual activities that can be automated.

• Design and implement workflow automations using available business applications, integration tools, AI tools, and other technology solutions.

• Evaluate existing software utilization and identify opportunities to better leverage current systems before introducing additional technology.

• Assist with the evaluation, selection, configuration, testing, and implementation of new software and automation tools.

• Develop automated workflows for activities such as approvals, data collection, reconciliations, reporting, notifications, document management, and recurring administrative processes.

• Partner with internal and external technology resources when more complex integrations or development are required.

• Maintain documentation of automated workflows, system dependencies, and ownership.

• Monitor automations and establish procedures for identifying and resolving failures or exceptions.

AI Enablement

• Identify appropriate opportunities to incorporate AI into business processes.

• Develop repeatable AI-assisted workflows for research, analysis, document preparation, data review, and other business activities.

• Establish guidelines and controls for responsible use of AI and automated tools.

• Train employees on effective use of approved AI and automation solutions.

• Monitor emerging technologies and recommend solutions that provide measurable business value.

Project & Change Management

• Develop implementation plans, timelines, responsibilities, and success criteria for improvement initiatives.

• Coordinate projects across departments and communicate progress to management.

• Manage testing and user acceptance before implementing significant process or system changes.

• Develop training materials and provide employee training for new processes and technology.

• Support adoption by gathering employee feedback and addressing workflow challenges.

• Maintain a prioritized pipeline of process improvement and automation opportunities.

EXPERIENCE AND QUALIFICATIONS:

• Bachelor's degree in Business, Information Systems, Finance, Accounting or a related field preferred.

• 7+ years of experience in process improvement, accounting/finance operations, business systems, automation, or a related area.

• Experience improving operations in a project-based business, with demonstrated ability to personally configure, test, and implement workflow automations and system integrations.

• Strong understanding of business processes and internal controls.

• Experience documenting and redesigning business processes.

• Experience implementing workflow automation or technology-enabled process improvements.

• Strong analytical and problem-solving skills.

• Ability to translate business requirements into practical technology solutions.

• Strong project-management and organizational skills.

• Excellent written and verbal communication skills.

• Ability to work effectively with employees at multiple levels of an organization.

Preferred Technology Experience

• Microsoft Dynamics 365

• Microsoft Excel and advanced spreadsheet tools

• Microsoft Power Automate / Power Platform

• Business intelligence and dashboard tools

• HubSpot

BENEFITS:

• Health Insurance with Employer Contribution
• Dental, Health, Vision
• Employer-Provided Life Insurance
• Flexible Paid Time Off
• 401K with employer match
• Supplemental Benefits

ABOUT SOLOMON GROUP

www.solomongroup.com

Solomon Group uses its unique art to bring stories to life through Live Events, Exhibits, and Environments for a wide variety of national and international clients. For Live Events, we blend creative, design, and production that delivers effective, award-winning events. For Exhibits and Environments, we use our art of integrating exhibit fabrication with AV technology, offering a single-source solution that delivers unparalleled craftsmanship with efficiency.

OUR CULTURE:

Solomon Group prides itself on our values and dedicates ourselves to living them daily. For more information on what we’re made of, see our culture page: www.solomongroup.com/culture.

Apply today and find your great career opportunity as a leader on the Solomon Group team!

Solomon Group is committed to providing equal employment opportunities for candidates and employees regardless of their membership in protected classes. Solomon Group does not discriminate based on race, color, age, national origin, sex (including sexual orientation, gender identity, transgender status, and pregnancy), religion, physical or mental disability, genetic information, marital status, veteran status, and/or any other legally protected class under applicable federal, state, or local laws. This anti-discrimination policy applies concerning all employment decisions, including but not limited to hiring, promotion, discipline, and discharge. Solomon Group is committed to equal opportunity for persons with disabilities in compliance with the Americans Disabilities Act and state law. If you feel you need accommodation for a disability, please inform us. Accommodation requests will be evaluated on a case-by-case basis. If you request an accommodation, you must participate fully in the interactive process.