Process Manager - Telecom Contract & Vendor Lifecycle Management - Telecom

Process Manager Telecom Contract & Vendor Lifecycle Management (TEM)Location: Mumbai, Pune, Hyderabad

Work Model: Hybrid

Experience: 8+ years

Domain: Telecom - Contract Lifecycle Management (CLM) - Vendor & Spend Management

Context66 is a Data, AI, and Enterprise Architecture services company focused on engineering the context that powers AI.

We help enterprises transform fragmented data, systems, documents, and business knowledge into trusted, governed, reusable, and AI-ready enterprise context. Our work spans modern data foundations, enterprise data architecture, integration, semantic layers, knowledge graphs, GraphRAG, ontologies, metadata, intelligent automation, and production-grade AI systems.

We believe AI does not scale on data alone. It scales on trusted context.

Role Overview:

Context66 is looking for an experienced Program Manager to support a strategic client engagement. The ideal candidate combines program management discipline with deep expertise in telecom contract lifecycle management, vendor management, and telecom expense management (TEM). Own contracts, billing, inventory, and vendor relationships across a large, complex telecom environment. Prior experience managing enterprise telecom contracts, carrier relationships, and spend optimization programs is a strong advantage.

Key Responsibilities:Contract Lifecycle Management (CLM):

• Own end-to-end contract lifecycle management for telecom vendor and carrier agreements, from drafting through negotiation, execution, renewal, and closeout.

• Lead contract negotiations with telecom vendors and carriers to secure favorable commercial terms, pricing, and SLAs.

• Manage contract renewals proactively, tracking key dates, obligations, and renegotiation windows to avoid lapses or unfavorable auto-renewals.

• Maintain a centralized repository of contracts, amendments, and related documentation with clear audit trails.

Telecom Expense Management (TEM) & Billing:

• Oversee Telecom Expense Management (TEM) processes, ensuring accurate tracking, allocation, and forecasting of telecom spend.

• Manage AP/AR (Accounts Payable / Accounts Receivable) activity tied to telecom billing and vendor payments.

• Manage billing and invoice management workflows, validating invoices against contracted rates and resolving discrepancies.

• Conduct regular spend analysis to identify cost trends, anomalies, and optimization opportunities across the telecom portfolio.

• Drive cost optimization initiatives, including rate renegotiation, service consolidation, and elimination of unused or duplicate services.

Inventory & Vendor Management:

• Maintain accurate inventory management of telecom assets, services, and circuits across the organization.

• Manage relationships with telecom vendors and carriers, holding them accountable to contractual and SLA commitments.

• Lead SLA management, tracking vendor performance against defined service levels and driving corrective action where needed.

• Serve as the primary point of escalation for vendor performance issues and service disruptions.

Dispute Resolution & Governance:

• Lead dispute resolution efforts with telecom vendors, including billing discrepancies, service credits, and contractual disagreements.

• Establish governance frameworks, reporting cadences, and escalation paths for contract and vendor performance.

• Partner with legal, procurement, and finance teams to ensure compliance with contractual and regulatory requirements.

• Provide executive-level reporting on contract status, vendor performance, spend trends, and risk exposure.

Understanding Of:

• Line Provisioning & Order-to-Activate.

• Line Decommissioning & Reclamation.

• Invoicing, Billing & Cost Assurance.

• Contracting & Commercial Management.

• Vendor & Carrier Management.

• Aggregator Management.

• Intake Request Management.

• Policy, Governance & Compliance.

Required Experience and Skills:

• 8+ years in Program Management, Contract Management, Telecom Expense Management, or Vendor Management roles.

• Proven experience with Contract Lifecycle Management (CLM), including contract negotiations and renewals.

• Strong background in Telecom Expense Management (TEM), billing and invoice management, and spend analysis.

• Experience with inventory management of telecom assets and services.

• Demonstrated success in dispute resolution and vendor management, including SLA management.

• Track record of driving cost optimization across large telecom portfolios.

• Strong negotiation, analytical, and stakeholder management skills.

• Ability to work cross-functionally with legal, procurement, finance, and technology teams.

Preferred / Good to Have:

• Experience with TEM platforms/tools (e.g., Asignet, Tangoe, Calero, MOBI, Cass Information Systems, or similar).

• Familiarity with telecom carrier ecosystems, BSS/OSS systems, and network services.

• Experience working with enterprise-scale, multi-vendor telecom environments.

• PMP or similar program/contract management certification.

• Prior experience supporting Fortune 500 or hyperscale client engagements.

Education:

• UG: B.Tech / B.E. in Any Specialization, Any Graduate

• PG: MCA in Any Specialization, M.Tech in Any Specialization, MS/M.Sc(Science) in Any Specialization

Key Skills:

• Contract Lifecycle Management, Telecom Expense Management, Billing, Inventory Management, Vendor Management, Dispute Resolution, Governance, Spend Analysis, Expense Management