Procurement Specialist II

Position Summary: The Service Specialist is responsible for providing tier service support to all inquiries related to Procure-to-Pay process areas (Requisition, Purchase Orders, Procurement Channels, Contracts, Catalogues, Invoices, Procurement Policy etc.). He/She is responsible to train end-users and perform ongoing document and procedures maintenance. He/She will assist with service center – related process implementations. The Specialist will manage the relationship with internal clients, suppliers and Finance.
He/She will ensure to deliver sourcing results to contribute to saving targets while ensuring that Service Level Agreements with the business are being met. He/She will ensure alignment with Procurement Category and Country Managers on Sourcing Strategy and Sourcing execution.

He/She will contribute to the fulfillment of team targets and KPI's and support operational excellence and continuous improvement initiatives.

Essential Duties & Responsibilities:

• Requisition Approval and Denial
• PO Maintenance Activities
• Provide assisted buying services as needed
• Order follow up with Supplier (expediting)
• Direct requestor to correct buying channel to ensure policy/contract compliance
• Train end users on existing processes and familiarize them with content available in iProcurement
• Respond to inquiry received for all relevant P2P process areas
• Ticket Management
• Reporting and analyzing
• Recognize and communicates potential issues to Service Lead
• Contribute ideas and actions towards the continuous improvement of service center – related processes within area of influence
• Identify potential problems and/or delays in processing correspondence and deliveries and notifies appropriate staff
• Stakeholder management
• Perform ad hoc activities associated with the role may be required

Job-specific Competencies:

• P2P process and system knowledge
• Strong Service orientation
• Training skills
• Problem Solving Skills
• Hands-on mentality
• Excellent Stakeholder Management skills (manage escalations from business and suppliers)
• Ability to recognize the appropriate style, level of detail, and message for the audience.
• Ability to work in a team setting with a diverse group of employees and managers across regions
• Process- Addresses process efficiency, continuous improvement, value improvements, idea generation, implementation of improvements, supplier engagement in idea generation and improvement and contractual limits and opportunities for improvement.
• Effective in executing all purchasing processes, including established processes for actions to be taken when variances from established service levels occur or when data discrepancies arise.
• Supply Chain Management- The design and management of seamless, value-added processes across organizational boundaries to meet the real needs of the end customer.
• Procurement Systems- Utilizes procurement systems along with company policies and procedures to ensure the most cost effective and efficient method of procuring goods and services.
• Conditioning and Information Control- Influencing the perceptions of others by behavior and messages.
• Ethics- Demonstrates Purchasing Code of Conduct is in place and continually improving.
• Exemplifies the company's core values.
• Process, Policies and Procedures- Demonstrated ability to follow rules, procedures, processes of the supply organization.
• Internal compliance- Ability to operate within policies and procedures demonstrated by audit reports without exceptions, and enforce policies and procedures for procurement.
• Stakeholder Management-Develops and nurtures strong relationships with internal stakeholders / customers.
• Legal knowledge- Understands terms and conditions of contracts, reciprocity, governmental regulations, (such as Foreign Corrupt Practices Act) and able to execute competently.
• Influence- Persuades or influences others using a range of styles resulting in behavior change, and acceptance or persuasion of others to change their point of view.
• Payment compliance- Analyze and manage payment terms, throughout the Procure to Pay process, while optimizing the Procure-to-Pay process.
• Continuous Improvement-A process for improving an organization's performance along several criteria, particularly quality, over time.
• Developing Performance Measures-Establish and use measurement criteria determined by priorities set by the organization and stakeholders. Examples can include service level agreements, scorecards and quality control measures to ensure that suppliers meet the requirements of the organization
• Cost Containment- Typically, a detailed plan to hold costs and purchased prices within certain target limits over a period of time.

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