Product Manager, Agent Platform
Senior IC product manager who owns the platform foundation of Relay — BackOps' AI-agent execution layer (integrations, orchestration, reliability, security, developer tooling) that automates operational work for companies making or moving physical goods. Onsite in San Francisco; 6+ years of technical platform/API product experience required.
- Compensation
- Not disclosed
- Location
- San Francisco, USA
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 6+ years
- Category
- Product
- Posted
Skills
Must have
- 6+ years of relevant experience across product management, engineering, founding, or similarly technical product-building roles, with meaningful ownership at the Senior or Staff level
- Built platform, infrastructure, API, integration, workflow, developer, or similarly technical products used in production
- Exceptional technical fluency — can go deep with engineers on architecture, APIs, distributed systems, state, data models, permissions, reliability, and system tradeoffs
- Repeatedly turned ambiguous or customer-specific problems into simple, reusable product abstractions
- Customer obsession — close proximity to customers rather than distance
- Operated in a high-growth environment where architecture had to evolve while the company continued shipping
- Can move fluidly between long-term platform strategy and detailed product decisions
- Strong opinions, loosely held — creates clarity with incomplete information and changes mind quickly when evidence changes
- Unusually high bar for product quality while moving with urgency
Nice to have
- Built products at a breakout AI company or exceptional B2B software company where platform leverage mattered to scale
- Worked on agent infrastructure, workflow automation, integration platforms, developer platforms, enterprise infrastructure, or AI/ML systems
- Built products that interact with messy third-party or legacy systems
- Worked in logistics, manufacturing, commerce, construction, healthcare, field services, or another industry where software touches the physical world
- Built technology for non-technical users who are experts at their jobs
Full description
About BackOps
BackOps is building the AI resolution layer for companies that make or move physical goods.
The physical economy still runs on a fragmented web of ERPs, WMSs, TMSs, carrier and vendor portals, email, spreadsheets, legacy systems, and the people who know how to hold all of it together. When something breaks, whether a shipment is delayed, an order changes, a claim needs to be filed, a document is missing, someone has to gather context across systems, determine what should happen next, take action, and make sure the problem is actually resolved.
BackOps automates that work.
Our platform, Relay, deploys AI operators that understand operational workflows, work across the systems our customers already use, take action, navigate exceptions, and carry work through to resolution. We aren't building another dashboard or copilot. We're building the execution layer that sits between systems and gets the work done.
We recently raised a $42M Series B led by Insight Partners, just six months after our Series A, and are scaling across some of the largest companies in logistics, manufacturing, retail, and other industries that power the physical world.
The opportunity ahead is much larger than any single workflow or vertical. We're building the infrastructure for AI to operate reliably inside the real world.
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The Role
As Product Manager, Agent Platform, you'll own the product foundation that makes Relay extensible, reliable, secure, and increasingly reusable across customers, systems, and workflows.
BackOps operates in environments that were never designed for AI. A single workflow might span an ERP, a carrier portal without an API, an email inbox, a PDF attachment, a customer-specific business rule, and a human approval before anything can move forward.
Making an agent work once is not the hard part.
The hard part is building a platform that makes the next integration easier, the next workflow faster to launch, the next customer less bespoke, and thousands of concurrent resolutions more reliable than the humans and systems they replace.
You'll own that problem.
You'll work at the intersection of product architecture, enterprise infrastructure, agent execution, customer deployments, and developer experience. You'll partner closely with engineering, our founders, and customers to identify where recurring complexity should become a durable platform primitive, and where it shouldn't.
This is a senior individual contributor role with extraordinary leverage. You won't inherit a mature roadmap. You'll help define the product architecture BackOps scales on.