Product Manager (CCP for ICT Professionals)

KEY RESPONSIBILITIES

• Manage the lifecycle of IP-Tribe’s telecommunications, managed services, digital infrastructure and software-related solution offerings, from product planning and validation through launch, adoption, performance review and continuous improvement.
• Develop and maintain product roadmaps based on customer needs, market opportunities, business priorities, technology developments and product performance.
• Conduct customer, competitor and market research to identify product gaps, evolving customer requirements, emerging opportunities and areas for enhancement across IP-Tribe’s solution portfolio.
• Translate validated customer and business needs into product requirements, user stories, feature priorities, acceptance requirements and enhancement plans for coordination with the relevant technical and development teams.
• Use Jira to manage product roadmaps, product backlogs, feature priorities, product requirements, lifecycle milestones, enhancement actions, review activities and cross-functional product workflows.
• Establish structured product prioritisation criteria to assess proposed features and enhancements according to customer value, market demand, strategic fit, feasibility, adoption potential and expected business impact.
• Guide products through key lifecycle stages, including concept assessment, requirement definition, validation, launch readiness, customer adoption, performance review and continuous enhancement.
• Use Power BI to analyse product performance, customer usage trends, adoption rates, feature utilisation, service indicators and other relevant product-level data to support product decisions and roadmap planning.
• Use GitHub to review release information, issue histories, technical product updates, version changes and relevant product-development artefacts when assessing product readiness, feature progress and enhancement requirements.
• Use Microsoft 365 to prepare and maintain product roadmaps, product requirement documents, product briefs, prioritisation records, review findings, stakeholder presentations and management updates.
• Evaluate product performance using customer feedback, usage indicators, adoption trends, product functionality, service performance and commercial considerations, and recommend prioritised improvements.
• Assess potential technology integrations, ecosystem opportunities and product partnerships that may strengthen product value, usability, competitiveness or customer adoption.
• Coordinate with solution architecture, AI product development, software, analytics, customer-facing and commercial teams to align product requirements and priorities while maintaining clear separation from technical implementation and project delivery.
• Prepare product positioning inputs, product value propositions, customer use cases and product-readiness recommendations to support customer-facing and commercial teams.
• Monitor telecommunications, digital infrastructure, software and emerging technology developments to identify implications for IP-Tribe’s future product roadmap and portfolio direction.