Product Manager - Customer Solutions Value Stream
Continental General, a life and long-term care insurer in Austin, TX (hybrid, 3 days in-office), seeks a Product Manager to lead its Customer Solutions value stream — defining strategy, prioritizing the feature backlog, and coaching Product Owners across policy administration, claims, and customer experience teams using agile practices (Scrum/Kanban, Jira).
- Compensation
- $98K–$177.2K / yr
- Location
- Austin, TX, USA
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Product
- Posted
Skills
Must have
- Proven expertise in the life insurance industry, including product, new business/underwriting, operations, claims management, and regulatory compliance
- 5-8 years of experience as a Product Manager or Product Owner representing business needs and delivering technical solutions
- Hands-on experience working with agile teams, ideally within a Scrum or Kanban framework
- Proficient user of Jira
- Familiarity with insurance-based platforms and systems (policy admin, payment platforms)
- In-depth knowledge of agile methodologies (Scrum, Kanban, or Lean) applied in real-world product management, including 0-1 product development
- Strong product management skills: roadmap development, backlog prioritization, epic/feature writing, and requirements gathering
- Excellent communication and stakeholder management skills with ability to influence and align diverse stakeholders
- Strong problem-solving and data analytical skills, with ability to foresee dependencies and mitigate risks
- Adaptability to a changing, fast-paced environment with a global mindset
Nice to have
- Bachelor's degree in business, engineering, computer science, or a related field
- Agile certifications (e.g., Certified Scrum Product Owner)
Full description
Product Manager - Financial Solutions Value StreamContinental General - Austin, Texas
Looking to join a growing company dedicated to helping others? We offer that, plus competitive salaries, a culture of learning, and a fast-paced environment. This is a hybrid position with 3 days in-office. Join our team to help make a difference in the lives of others!
Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility. Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Austin, Texas area.
About Continental General:
The Continental General family of companies has provided insurance, including life and long-term care policies, to individuals and groups for over 30 years, and currently supports over 200,000 policyholders. Both our insurance company, Continental General Insurance Company, and our third-party administrator, Continental General Services, are committed to the continuous development of our infrastructure, processes, and people. The group is actively growing through expansion of both its insurance portfolio and its administrative services. With each opportunity, we take a collaborative approach to address challenges and provide unique solutions.
Position Overview:
Continental General is seeking an experienced Product Manager ready to lead a value stream. You will be accountable for driving the value stream strategy, prioritizing work and delivering business value. As a strong influencer you will work directly with the business and collaborate cross-functionally with other value streams. You will lead with agile methodologies to ensure iterative progress, stakeholder collaboration, and customer-centric innovation. As a leader of Product Owners, your ability to coach, lead and inspire are critical to this role.
Role Domain: Customer Solutions Value Stream:
This Product Manager will oversee the Customer Solutions Value Stream, leading three Product Owner-led Sub-Domain teams that support Client Services, Claims and Customer Experience:
- Policy Administration: Responsible for inforce processing within the policy administration system, including billing, correspondence, reinstatements, policy changes and taxable event reporting.
- Claims: Responsible for all policy claims and all outbound monetary transactions.
- Customer Experience: Responsible for all customer interactions with the company, including phone, email and the customer user portal.
A core accountability of this role is to create and adhere to a standard operating model that supports Continental General Services TPA clients. The Product Manager ensures that core operations are scalable and configurable based on current client needs, enabling the value stream to grow and adapt without duplicating processes or solutions across business lines.