Product Manager - ERP Software

Role Overview:

You will own a module or module cluster inside Ginesys retail ERP the system of record running merchandising, procurement, inventory, distribution and finance for over a thousand retail brands.

ERP work rewards precision. A margin calculation, a GST treatment or a stock valuation that is subtly wrong is worse than a feature that does not exist, because customers will have closed their books on it.

You will run discovery with finance and merchandising teams, write the functional requirements, drive delivery with Engineering, and own adoption including the training and documentation that gets a finance team to change an established routine.

What You Will Own:Product Thinking & Discovery:

• Gather and document business requirements from stakeholders merchandisers, buyers, warehouse teams and finance controllers. Learn the process before proposing to change it.

• Deep dive into customer workflows, pain points and product gaps through research, interviews and data analysis.

• Map current-state operational flows and locate where the ERP forces a workaround.

• Analyse data and provide insights that support product and business decisions; prepare the reports and presentations that carry the argument.

• Participate in ideation, scoping and prioritisation of new features and enhancements.

• Bring sized, evidenced opportunities into the ERP roadmap with a Feature Brief.

Requirements, Solution Definition & Documentation:

• Convert business problems into functional requirements PRDs, detailed business requirements (FRDs), user stories, process flows, workflows, scenarios and API documentation.

• Cover master-data impact, document states, statutory treatment, posting logic and acceptance criteria explicitly. Ambiguity in an ERP specification becomes a reconciliation problem later.

• Design wireframes, workflows and mockups for the screens and reports your modules own, collaborating with UI/UX as needed.

• Interact with the solution architect in support of architecting the solution.

• Own data-migration and backward-compatibility thinking ERP customers carry years of transactional history.

• Scope and estimate with Engineering; map dependencies on POS and OMS for stock, pricing and article master.

• Groom your backlog weekly on Jira with clear stack ranking.

• Deliver prototypes and mockups, not just documents validate before engineering handoff.

Agile Delivery & Quality:

• Coordinate with the development team on a day-to-day basis to develop specifications into the product solution.

• Facilitate sprint planning, backlog grooming and agile ceremonies.

• Take scope and trade-off decisions in your area; at Product Manager 2, negotiate cross-module and cross-pod dependencies directly.

• Conduct user acceptance tests with QA to ensure requirement fulfilment including reconciliation, statutory and multi-period scenarios.

• Troubleshoot integration problems by understanding the API response against your functional understanding.

• Triage defects and hold the quality bar on financial and inventory accuracy specifically.

• Escalate date risk early with a proposed mitigation.

• Validate solutions with stakeholders both before and after development.

Post-Launch Success:

• Define success metrics before you build and monitor product performance after launch.

• Monitor feature adoption, gather feedback and recommend iterations particularly where the change asks a finance or merchandising team to alter an established routine.

• Engage directly with key customers during UAT, feedback sessions and demonstrations to validate solutions.

• Provide support on gaps in delivered features and fold them into the next iteration.

• Use data and analytics to inform continuous improvement and prioritisation.

• Identify where AI can be embedded into ERP workflows automation and copilots that remove manual effort, not another report.

Collaboration, Communication & Enablement:

• Act as the bridge between business, technology and customer-facing teams.

• Liaise with Customer Success, Sales and Support to gather feedback and evangelise product capability.

• Publish release notes to customers and stakeholders ahead of every release.

• Conduct webinars and create release videos, and deliver training so customers can actually operate what changed.

• Create and maintain the user guide and change-management documentation for your modules.

• Create and maintain public-facing integration and API documentation, and the customer-facing articles that back the product.

• Equip Sales, Support and Customer Success on what changed and which customer segment it matters to.

• Continuously improve internal processes related to product discovery and delivery.

Ownership & Decision Authority:

• As Product Manager: own a single ERP module end to end across discovery, definition, delivery and adoption.

• As Product Manager 2: own a module cluster, lead the harder and more ambiguous problems, negotiate cross-module and cross-pod dependencies directly, and guide an Associate Product Manager.

• Decide scope and trade-offs within your area; own and prioritise your backlog.

• Accountable for adoption outcomes, not only delivery.

• Placement between the two levels is confirmed on assessment, based on demonstrated scope, independence in ambiguity, and cross-module dependency handling.

Essential Requirements:

• 37 years of relevant experience in Business Analysis and/or Product Management, with at least 2 years on an ERP, accounting or supply chain product.

• Commerce background (B.Com, BBA, CA, CMA, CS or equivalent) or demonstrable equivalent domain depth.

• Strong functional grounding in at least one of: merchandising and buying, inventory and warehouse operations, distribution, or financial accounting and statutory compliance.

• Excellent understanding of functional and operations mapping in an application; very methodical in drafting a solution and defending a decision.

• Understanding of API integrations and their depth, and of master-data flows between systems.

• Understanding of RDBMS and SQL including table joins comfortable interrogating data rather than requesting a report.

• Very good hands-on Microsoft Office (Excel, Word, PowerPoint); working knowledge of Jira, Confluence, Lucidchart or Visily, Figma and product analytics.

• Awareness and active use of AI tools for requirements, discovery, analysis and prototyping.

• Good communication, documentation and presentation skills.

Desirable Requirements:

• Working knowledge of Indian statutory requirements GST, e-invoicing, e-way bill, TDS.

• Hands-on with widely accepted business applications SAP, Oracle, Navision, Tally or Ginesys.

• Experience with costing, landed cost, margin or stock valuation logic.

• Exposure to replenishment, allocation or open-to-buy planning.

• Exposure to POS or omnichannel order flows and how they integrate with ERP.

• Prior experience in a Business Process or Operations ManagementIT team in a retail or distribution organisation.

What This Role Is Not:

• Not a feature-request coordinator.

• Not a sales escalation buffer.

• Not a Jira ticket manager.

• Not a documentation-only role.