Product Manager
Product Manager at Good to Great Schools Australia (Cairns, with remote flag) who coordinates the development, review, and evaluation of the organisation's education products, gathering customer feedback and impact data and working with Marketing, Publishing, and Research teams. Pays AUD $50-75 per hour.
- Compensation
- A$50–A$75 / hr
- Location
- Cairns, Cairns & Far North QLD
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Product
- Posted
Skills
Must have
- Excellent analytical skills; translate data into actionable insights and product decisions
- Strong leadership and team collaboration; experience across cross-functional teams
- Exceptional communication and stakeholder management; influence and negotiate at all levels
- Strong organisational and project coordination skills
- Ability to analyse customer feedback, trends, and product data
- Strong written communication and report-writing skills
- High attention to detail and commitment to quality assurance
- Problem-solving and continuous improvement mindset
- Ability to manage multiple projects, timelines, and priorities
- Strong digital literacy with reporting, publishing, and customer management systems
- Ability to define and execute a product strategy aligned with business goals
- Customer-centric approach to product development
- Capability to obtain a Working with Children Check and successful police check
Full description
Salary: $50 – $75 per hour
About the role
As a Product Manager, you will collaborate closely with cross-functional teams to ensure the successful delivery of products that meet customer needs and align with business objectives. You will coordinate customer feedback and be responsible for coordinating the development, review, improvement, and evaluation of organisational products and services. The role takes direction from Deputy Director and works collaboratively with Marketing, Publishing, and Research and Evaluation teams to ensure products are high quality, aligned to organisational goals, responsive to customer needs, and demonstrate measurable impact. The role focuses on gathering and analysing customer feedback, monitoring product performance, identifying improvement opportunities, and supporting the continuous enhancement of products, systems, and customer experience.
Key responsibilities
- Act as the primary point of contact for internal and external stakeholders regarding product-related matters
- Identify product improvement opportunities through customer feedback, usage data, and evaluation findings
- Support product planning, timelines, implementation, and release processes
- Support the measurement of product impact, engagement, satisfaction, and retention
- Contribute to the development of evaluation processes, indicators, and reporting frameworks
- Work with Marketing teams to support product launches, promotions, campaigns, and customer communications
- Provide product information, impact data, and customer insights to support marketing strategies and messaging
- Assist in identifying customer needs, target audiences, and engagement opportunities
- Monitor customer feedback, product engagement, satisfaction, and impact data to identify trends and improvement opportunities
- Carry out other tasks as directed by the Deputy Director and the Head of Tech and AI
About you
- Excellent analytical skills, with the ability to translate data into actionable insights and product decisions
- Strong leadership and team collaboration skills, with experience working across cross-functional teams
- Exceptional communication and stakeholder management skills, with the ability to influence and negotiate at all levels
- Strong organisational and project coordination skills
- Ability to analyse customer feedback, trends, and product data
- Strong written communication and report-writing skills
- High attention to detail and commitment to quality assurance processes