Product Manager
Headway is hiring Product Managers (Senior to Senior Principal levels) across Patient, Provider, Payer, and Platform areas to own product strategy end-to-end on its mental healthcare platform, applying AI/LLMs to patient matching, provider workflows, payer outcomes, and billing/claims infrastructure.
- Compensation
- Not disclosed
- Location
- USA
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 8+ years
- Category
- Product
- Posted
Skills
Must have
- 8+ years of product management experience owning complex, high-impact product areas
- Experience with LLM systems — prompting, retrieval, evaluation, fine-tuning — and shipping AI-powered products at scale
- Built at scale in a marketplace, platform, or data-intensive environment with demonstrable outcomes
- Comfortable working in regulated, complex industries
- Able to influence across engineering, clinical, legal, finance, and operations
- Strong quantitative fluency; partner with data scientists on experiment design and causal analysis
- Communicates with precision in writing, product reviews, and with senior leadership
Full description
1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About The Role
We're looking for Product Managers across Senior, Staff, Principal, and Senior Principal levels who are curious builders, eager to drive company level impact and to build in an environment where AI is a core part of the toolkit.
We are hiring across Patient, Provider, Payer, and Platform. The right candidates will bring strong product fundamentals and a willingness to build with AI in a regulated, high-stakes industry. Product Managers at Headway own product areas end-to-end: setting strategy, partnering deeply with engineering, data science, and design, and driving outcomes that move the company.
The way we are building is continuously evolving, and the size of opportunity for Headway to leverage AI is massive. We sit at the intersection of healthcare delivery, complex insurance systems, and a multi-sided marketplace serving tens of thousands of providers and millions of patients.
The Problems We're Solving
For Patients
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Finding the right therapist, understanding your insurance benefits, and staying in care shouldn't be hard. Today it is. We're building AI-powered matching and personalized care navigation that help patients get into — and stay in — mental health care at scale. One million patients a month ask for a referral to a mental health provider. We're building the systems that ensure they actually get there.
For Providers
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Therapists spend a staggering amount of time on administrative tasks — credentialing, documentation, scheduling, billing — instead of with their patients. We're using AI to automate clinical workflows, simplify complex insurance requirements, and give providers more time to do what they came here to do. The goal: a thriving practice on Headway that practically runs itself.