Product Manager, Ignite Member Operations

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Product Manager, Ignite Member Operations based in the United States.

Join a dynamic product organization dedicated to transforming how fitness businesses manage their daily operations and member experiences through innovative software solutions. As Product Manager, Ignite Member Operations, you will own the product direction and roadmap for essential membership management workflows, from enrollment and recurring billing to cancellations, access control, and member records. Working closely with club owners, operators, frontline staff, engineers, designers, and cross-functional teams, you will turn real-world challenges into practical, scalable product improvements. You will balance customer needs, technical considerations, operational reliability, and business priorities to deliver meaningful results. Your work will help fitness businesses simplify complex processes, reduce manual work, and provide more seamless experiences for their members. This remote opportunity offers an environment that values collaboration, customer-driven innovation, continuous learning, and individual ownership.

Accountabilities

• Own product strategy and roadmap: Define and maintain the product vision, roadmap, and priorities for core membership operations workflows, balancing customer needs, business objectives, operational risks, migration commitments, and enterprise requirements.

• Lead customer discovery: Engage directly with club owners, operators, membership teams, and front-desk staff to understand operational challenges, identify friction points, and uncover opportunities to improve workflows.

• Manage the membership lifecycle: Lead discovery and delivery for membership agreements, rewrites, freezes, cancellations, transfers, record merges, recurring dues, membership plans, pricing, and member records.

• Improve access and check-in experiences: Enhance workflows for member check-ins, guest and day access, scheduling, staff roles, permissions, and club configuration.

• Translate needs into product requirements: Collaborate with engineering, design, and quality assurance teams to define clear requirements, acceptance criteria, priorities, and delivery decisions.

• Coordinate cross-functional integrations: Partner with teams responsible for commerce, insights, member engagement, and gym sales solutions to maintain consistent membership information across payments, reporting, communications, and the broader member journey.

• Manage product launches and changes: Plan and communicate changes affecting live clubs, ensuring appropriate rollout strategies, user enablement, support readiness, monitoring, and rollback plans when needed.