● Experience working in startups or high-growth environments
● Familiarity with Agile/Scrum methodologies
● Experience with product analytics and A/B testing
● Experience managing cross-functional or multi-team initiatives
● Experience working with International teams
● BA or degree in Business, Engineering, or a related field
● Experience in fast-paced or distributed organisations
Full description
Salary: ₱200,000 – ₱250,000 per month
About the role
Pleased.com provides customer service software (SaaS) to clients all over the world. We are seeking a Product Manager to define and communicate product vision, strategy, and roadmap aligned with business objectives. You will drive product growth, engagement, retention, and monetization initiatives while leading continuous product discovery through customer feedback, analytics, experimentation, and market insights. This is a fast-moving startup environment where we value focusing on our users, taking ownership, and getting things done.
Key ResponsibilitiesProduct Strategy & Vision● Define and communicate the product vision, strategy, and roadmap● aligned with business objectives● Conduct market research, competitive analysis, and customer discovery to● identify growth opportunities● Develop a strong understanding of user behaviour, market trends, and● competitive dynamics● Establish product KPIs, OKRs, and success metrics aligned with company● growth goals● Prioritise features and initiatives based on customer value, business● impact, and scalability● Present product strategy and roadmap updates to leadership and● stakeholdersGrowth & Commercial Impact● Drive product growth, client acquisition, engagement, retention, and● monetisation initiatives within existing and new avenues● Lead continuous product discovery through customer feedback, analytics,● experimentation, and market insights● Run data-driven experiments and iterative improvements to validate● assumptions and maximise impact● Define, monitor, and optimise key performance metrics including● conversion rates, retention, adoption patterns, feature discoverability and● moreRoadmap & Product Delivery● Develop and maintain quarterly and annual product roadmaps aligned with● business goals● Collaborate with Technical Directors, Project Managers & Engineering● teams to translate product requirements into scalable technical solutions● Create well thought out & detailed Product Requirement Documents with● clear user stories, acceptance criteria and data● Balance product feature development with technical debt management,● stability, and performance improvements● Coordinate dependencies across technical teams and stakeholders● Communicate delivery timelines, priorities, and trade-offs effectivelyCross-Functional Collaboration● Partner with the Technical Directors & Leads on technical feasibility and● product scalability● Work closely with the Project Manager on planning, scheduling, and● resource allocation● Collaborate with Technical Directors on architecture and engineering● decisions● Coordinate with QA teams on testing strategies and quality standards● Support Sales, Customer Service/Success and Account Management with● product knowledge and customer insights● Align with Marketing, Operations, and Leadership teams on go-to-market● strategies and product positioningCustomer & Market Insights● Gather and analyse customer feedback, behavioural data and market● trends● Conduct user interviews and customer research to uncover pain points● and opportunities● Identify feature improvements and strategic growth opportunities● Present customer insights and market analysis to executive leadership● Build strong relationships with key customersAnalytics & Decision-Making● Define and monitor product KPIs, metrics, and OKRs● Use data analysis to guide product decisions and validate opportunities● Track feature adoption, engagement, and usage trends● Prioritise initiatives using data-driven analysis and measurable outcomes● Ability to make decisions independently based on data and experienceQualification● 6+ years of product management experience in SaaS or technology● companies● Proven success launching and scaling products or features● Excellent understanding of the product development lifecycle● Experience collaborating with engineering teams and technical● stakeholders● Excellent communication, presentation, and stakeholder management● skills● Strong analytical and data-driven decision-making abilities● Experience with product management and analytics tools such as● Jira,Confluence, Mixpanel, or Amplitude● Demonstrated experience driving growth through experimentation and● iteration● Experience defining and executing OKRs or similar frameworks● Professional level fluency in EnglishPreferred Qualifications● Background in B2B SaaS or enterprise software● Experience working in startups or high-growth environments● Familiarity with Agile/Scrum methodologies● Experience with product analytics and A/B testing● Experience managing cross-functional or multi-team initiatives● Experience working with International teams● BA or degree in Business, Engineering, or a related field● Experience in fast-paced or distributed organisations