Product Manager - Post Purchase

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.

About The Opportunity

The Product Manager - Post Purchase is an experienced, hands-on practitioner who helps teams move complex priorities from intent to measurable outcomes. The role provides flexible initiative, program, process, prioritization, analytical, change, and delivery support based on organizational need. Responsibilities include:

• Helping leaders and teams define outcomes, scope, decision rights, success measures, workstreams, sequencing, and readiness for complex initiatives.

• Building and actively managing fit-for-purpose plans, decisions, dependencies, risks, and actions needed to maintain momentum and achieve the intended result.

• Facilitating intake, prioritization, planning, and review cycles. Develop clear analyses and decision materials using value, customer impact, effort, readiness, dependencies, risk, capacity, and performance data.

• Maintaining useful portfolio visibility and surface tradeoffs or emerging constraints

• Assessing stakeholder and operational impacts; develop practical communication, training, readiness, launch, and adoption approaches; and help teams sustain change after implementation

• Identifying recurring friction in how work is planned, decided, documented, tested, or launched. Improve reusable methods, playbooks, decision records, knowledge assets, and business-acceptance practices without adding unnecessary process.

• Coordinating with business, Technology, Engineering, Data, UX, QA, Finance, Legal, Procurement, vendors, and other partners to clarify resource needs, ownership, dependencies, and commitments.

• Supporting pod, Agile, sprint, and planning processes and escalate gaps that require leadership decisions.

What We’re Looking For

• Bachelor's degree or equivalent combination of education and relevant experience

• 4-6 years of progressively responsible experience in product operations, business operations, program or initiative delivery, transformation, process improvement, business analysis, change enablement, or related work