Product Operations

About this role

OpenFX is hiring its first Product Operations team member. You’ll work directly with the Head of Product Operations to refine and scale our Product Operating System , helping a small, high-calibre product team build the cross-border financial infrastructure of the next decade.

This is a high-leverage seat. You will be empowered to contribute across product craft, launch motion, AI-augmented workflows, and the insights program that connects the product team to the rest of the business. You will use AI not as something you teach in a workshop but as the multiplier for your own work, and you will help every PM around you do the same. The work is real and the surface area is wide.

We are also being deliberate about who this role attracts. We treat it as an incubator for ambitious talent. The right person here in eighteen to twenty-four months has working visibility across product, engineering, GTM, and operations at a scaling fintech, and the experience to move into a senior PM, product leadership, builder, or founder role next. If you want to learn how a scaling product organization gets built and operate at the seams while you do, this is a seat for that.

About OpenFX

OpenFX is the cross-border financial infrastructure platform built on stablecoins. We move more than $50B annualized in volume for fintech clients across five continents, with a multi-product surface across FX, banking, payments, and yield. We have shipped a working FX engine and are scaling toward the next order of magnitude on volume, take rate, and currency coverage.

We operate as a small, dense team. Eight Product Managers, distributed across the US, Bangalore, and London, owning the FX, Banking, Payments, Growth, and Earn pillars. The product organization sits inside a company moving fast enough that the operating system around it is the leverage.

Where you will have impact

Four contribution areas. You will be empowered to drive these forward and we expect to flex the specific mix based on what you are strongest at. If you are a systems thinker with ambition and ideally a fintech background, we will shape the role to make you most effective.

• Product craft and standards enablement. Help raise the bar on how PMs work: discovery, hypothesis formation, written craft, trade-off thinking. Enhance the tooling that makes craft scalable, including PRD templates, mini-briefs, the AI-driven PRD review pipeline, and the playbooks underneath.

• Launch operations and Cross functional partnership. Support Product Managers through Go-Live. Own the cross-functional interface to GTM, Customer Success, and Operations on the launch motion: pre-launch readiness, the post-launch Customer.io operational stack, lifecycle and adoption campaigns, launch retros. PMs own their launches; you make the launch motion smoother and more repeatable, and you close the loop on whether what shipped actually got adopted.

• Insights and data evangelism. Help the product team listen better. Pull qualitative signal from the CS product channel, support tickets, client calls, and JTBD research into a usable layer for PMs. Connect that signal to competitive and regulatory intelligence in collaboration with the Founders Office. Champion Heap as the product analytics platform: instrumentation, dashboards, Product Health Metrics like adoption, engagement, and time-to-value. You are the layer between raw signal and PRD-ready evidence.

• AI workflows and product team leverage. Hands-on with the AI tooling stack: Claude, Cursor, agent workflows, MCP-connected pipelines. Identify where automation and agents can change how product work gets done at OpenFX: PRD drafting and review, research synthesis, sprint reporting, roadmap intelligence, competitive aggregation, insight pipelines. Build for your own work first. Then teach every PM around you and bring the team up. Partner with the CTO's office on the internal OS we are building. This is the most material lane for compounding leverage and the one we expect the strongest candidates to be most excited about.

You will also contribute alongside the Head of Product Operations on sprint reporting, roadmap mechanics, prioritization rhythms, and operating cadence. Specific ownership inside that bucket will be shaped to where you add the most leverage, with the data-driven and GTM-facing rhythms being natural starting points.

What success looks likeAt thirty days. You have built a real read on how the team works, where the friction is, and where the leverage is. You are in standing rhythm with each PM. You are hands-on with the AI tooling stack and have shipped one workflow that materially compresses something the team does manually today.

At ninety days. You have driven measurable improvement in at least one of the four contribution areas: PRD review quality, launch readiness, insight access for PMs, or AI-augmented PM workflow adoption. You are visibly trusted by the PMs and by GTM as a partner, not as a coordinator. You have a point of view on the next nine months and have started building toward it.

At twelve months. Product Operations at OpenFX runs at a meaningfully higher bar than the day you joined. PMs are more leveraged, launches are tighter, insight access is faster, and AI-augmented workflows are the default. You have grown into more scope than you started with and are visibly ready for the next thing, whatever that turns out to be. The function has earned the case for a second seat.

You probably have8+ years in Product Operations, Strategy and Operations, or a hybrid senior PM role at a scaled fintech or B2B SaaS. You have helped a product organization raise its standards bar before.

You are AI-pilled and hands-on with AI tools as a productivity multiplier for your own work. You have built agent-driven workflows in a prior role and treat AI as a workflow lever, not a topic for a slide.

Hands-on experience with Heap or a comparable product analytics platform, plus Linear, Notion, and Customer.io. SQL enough to validate your own numbers. Either run a Voice of Customer program operationally or partnered closely with an Insights or Research lead.

You handle ambiguity well, work hard in the way builders and senior operators recognize in each other, and have the political range to operate as a peer of senior PMs and Execs without being one of them.

Bonus experience

Direct experience in cross-border payments, FX, stablecoins, or B2B fintech infrastructure is a meaningful plus, not a requirement. We can teach the domain. We cannot teach the operational craft or the systems thinking.

Comfortable in a globally distributed, asynchronous-by-default operating model. Communication standards matter.

Prior experience as a founding Product Ops hire at another company, or as the first IC hire scaling a Product Operations function under a Head of Product Ops.