Product Owner - CIAM & Identity - Banking

Role Summary:

We are seeking a Product Owner with strong business analysis capabilities to lead Customer Identity and Access Management (CIAM), authentication, and identity-proofing initiatives within a Canadian banking environment. The role will translate business, customer, fraud, security, privacy, and regulatory needs into a prioritized product backlog and delivery-ready requirements, working closely with cross-functional teams and stakeholders.

Key Responsibilities:

• Own the product vision, roadmap, and backlog for CIAM, authentication, identity proofing, and fraud-related capabilities.

• Write clear epics, features, user stories, acceptance criteria, and non-functional requirements that development teams can decompose into actionable tasks.

• Prioritize delivery based on customer value, regulatory obligations, fraud risk, security, operational impact, and technical dependencies.

• Partner with business, architecture, engineering, cybersecurity, fraud, risk, compliance, legal, privacy, and operations teams through the full product lifecycle.

• Lead discovery sessions, backlog refinement, sprint planning, reviews, and acceptance of completed work.

• Define measurable outcomes and monitor product performance, authentication success, fraud loss, customer friction, and operational effectiveness.

• Ensure solutions meet accessibility, privacy, security, auditability, resiliency, and records-retention expectations.

• Work effectively with Client teams and other stakeholders, managing decisions, dependencies, risks, and delivery status.

Required Qualifications:

• 7 - 10 years of overall experience, including experience as a Product Owner or Senior Business Systems Analyst in banking or financial services, with exposure to the Canadian banking market.

• Hands-on experience delivering CIAM, authentication, authorization, identity proofing, digital onboarding, or fraud-prevention capabilities.

• Strong experience creating product roadmaps, epics, features, user stories, process flows, acceptance criteria, and traceability documentation.

• Sound understanding of Agile delivery practices and collaboration with engineering and quality assurance teams.

• Ability to balance customer experience with fraud, privacy, cybersecurity, compliance, and operational requirements.

• Strong communication, facilitation, stakeholder management, analytical, and decision-making skills.

Preferred Experience:

• CIAM and federation platforms such as PingAM or related Ping Identity technologies.

• Authentication and fraud-prevention platforms such as Transmit Security and FICO.

• Identity verification and document or biometric proofing platforms such as Mitek and Incode.

• APIs, OAuth 2.0, OpenID Connect, SAML, multifactor authentication, risk-based authentication, and modern digital identity patterns.

• Experience or knowledge of Canadian Banking and Regulatory Knowledge.

Key Competencies:

• Customer-centric product thinking.

• Regulatory and risk awareness.

• Backlog ownership and prioritization.

• Structured problem-solving.

• Cross-functional leadership.

• Clear and concise communication.