Product Specialist - Technical Support & Data Analysis
- Compensation
- Not disclosed
- Location
- Allerød, Danmark
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Must have
- PhD in Cell Biology, Biotechnology, Biomedical Science, or a related field.
- Hands-on experience with cell culture and common cell-based assays.
- Solid statistical knowledge, including experimental design and method comparison (e.g., precision, linearity, and regression analysis).
- Strong data analysis and data visualization skills.
- Experience with Python scripting for data analysis (e.g., pandas, NumPy, Matplotlib).
- Familiarity with pharmaceutical workflows and regulated lab environments (e.g., GMP) is a strong advantage.
- Structured, curious, and detail-oriented, with a passion for problem-solving.
Nice to have
- Experience with software debugging and troubleshooting, such as reading code and log files.
- Experience with cell counting, image cytometry, flow cytometry, or microscopy.
Full description
Product Specialist - Technical Support & Data AnalysisProduct Specialist - Technical Support & Data AnalysisAbout ChemoMetec
ChemoMetec is a worldwide leading manufacturer of cell counting and analysis equipment. We specialize in developing and producing high-precision instrumentation, delivering consistent data for thousands of customers across biotech, pharma, and academic segments.
About the Role
We are seeking a highly motivated and analytically skilled Product Specialist - Technical Support & Data Analysis to support customers and colleagues using our cell-counting instruments. In this role, you will combine cell culture biology with data analysis to help users achieve reliable results, investigate unexpected data, and turn insights into product improvements. The ideal candidate holds a PhD in a relevant field, has hands-on cell culture experience, and enjoys working with data in Python.
We are hiring two Product Specialists for our technical support team: one focused on data analysis and one on documentation. You will be part of the Product Management Department and work closely with R&D, QA, Field Application Scientists, and commercial teams. You will provide application and technical support, analyze instrument and experimental data, and contribute to the successful testing and launch of new products.
This position is based at our headquarters. The role includes occasional travel, both domestically and internationally, depending on needs.
Key Responsibilities
- Provide application and technical support for our instruments, helping customers and colleagues with assay setup, sample preparation, and interpretation of results.
- Analyze customer and internal data sets to identify the root causes of unexpected results and recommend solutions.
- Write and maintain Python scripts to automate data analysis, visualization, and reporting.
- Design and analyze experiments and comparison studies for new features and product releases.
- Support product launches with a focus on application readiness, validation data, and training.
- Contribute to technical documentation, including application notes, troubleshooting guides, and data analysis protocols.
- Assist in troubleshooting instrument software, including reading logs to support root cause analysis.
Qualifications
- PhD in Cell Biology, Biotechnology, Biomedical Science, or a related field.
- Hands-on experience with cell culture and common cell-based assays.
- Solid statistical knowledge, including experimental design and method comparison (e.g., precision, linearity, and regression analysis).