Product Support Sales Representative- Mid Atlantic
- Compensation
- Not disclosed
- Location
- Baltimore
- Work setup
- Not specified
- Seniority
- Middle
- Employment
- Not specified
- Experience
- Not specified
- Category
- Sales
- Posted
Skills
Must have
- Strong customer service, communication, and relationship-building skills.
- Self-motivated sales professional with a passion for developing business opportunities.
- Strong problem-solving and negotiation abilities.
- Ability to work independently while collaborating across multiple departments.
- Strategic thinker with strong time management and organizational skills.
- Ability to build trust and maintain long-term customer relationships.
- Comfortable working in a field-based sales environment.
- Knowledge of construction equipment, parts, service, or rental operations preferred.
- Commitment to delivering results and achieving measurable goals.
Full description
Are you a driven, customer-focused sales professional who enjoys building relationships, solving customer challenges, and growing business opportunities? SEI is looking for a Product Support Sales Representative to support our Baltimore, MD territory and help drive the growth of parts, service, maintenance agreements, and rental-related solutions.
As a key member of our team, you'll work directly with customers and branch personnel to identify opportunities, strengthen relationships, and increase aftermarket sales penetration. You'll serve as a trusted advisor, helping customers maximize equipment uptime while supporting SEI's continued growth in parts, service, and rental revenue. A strong emphasis will be placed on developing and maintaining relationships with National Accounts, including Sunbelt, United Rentals, and Herc Rentals.
Who We Are
Stephenson Equipment, Inc. has been an industry leader in Pennsylvania, New York, Maryland, Washington D.C., and Virginia, providing sales, rentals, parts, and service for construction equipment, cranes, paving, road building, and public works equipment. As an employee-owned company, we are committed to delivering exceptional customer service and industry-leading support solutions.
What You'll Do
- Achieve monthly, quarterly, and annual parts and service sales goals.
- Increase aftermarket parts and service sales throughout SEI's existing market.
- Develop and grow participation in service agreement and preventive maintenance programs.
- Serve as a customer advocate by identifying needs and delivering timely solutions.
- Expand attachment sales and rental revenue opportunities.
- Support rental equipment revenue through service and repair business development.
- Coordinate the sale of extended warranties and preventative maintenance contracts.
- Strengthen relationships with National Accounts and key customers.
- Build and maintain a strategic Key Accounts portfolio.
- Collaborate with branch service departments to understand customer needs, labor availability, and service capabilities.
- Partner with the marketing team to support parts and service promotional campaigns.
- Utilize manufacturer tools such as JCB LiveLink and Machine Safety Checklists to identify and document opportunities.
- Track and report lost sales opportunities.
- Develop and support customer feedback and satisfaction initiatives.
- Conduct daily field-based sales calls throughout the assigned territory.
- Deliver an exceptional customer experience while helping customers maximize equipment uptime and productivity.
What We're Looking For
- Strong customer service, communication, and relationship-building skills.