Production Operations Specialist

Job Description:Role Overview:

We are seeking a highly driven and independent Production Operations Specialist who combines strong analytical thinking, crisp communication, and deep systems understanding to deliver reliable, high quality Production Support. The ideal candidate excels at navigating complex cross system issues, driving end to end ownership, and partnering with internal and external teams to ensure timely resolution.

Key Responsibilities:

• Analyze complex cross system issues and propose actionable, solution oriented recommendations.

• Communicate clearly with full context to ensure alignment across internal teams.

• Maintain rigorous organization, documentation, and information management throughout investigations.

• Operate independently with strong judgement, prioritization, and self direction.

• Collaborate with internal and external partners to accelerate issue resolution and remove blockers.

Client Expectations for the ProdOps Role:

• Act as a dependable, professional point of contact with full end to end ownership of issues.

• Provide solutions first updates focused on recommendations rather than open questions.

• Demonstrate confidence, independence, and leadership during incident triage.

• Engage stakeholders proactively to identify risks, remove blockers, and drive resolution.

Required Skills & Experience:

• Strong analytical and problem solving skills with the ability to diagnose complex issues.

• Excellent verbal and written communication with emphasis on clarity and context.

• Ability to operate autonomously in high pressure, fast paced environments.

• Strong organizational skills for managing investigations and documentation.

• Experience in Production Support or operational roles within technology environments.

Technical Skills:

• Salesforce Commerce Cloud (SFCC) deep working knowledge of order lifecycle and integrations.

• Order Management Systems (OMS) hands on experience with order flows and exceptions.

• IBM Sterling OMS working knowledge preferred, plus understanding of integration patterns.

• Familiarity with REST/SOAP APIs, log analysis, and monitoring tools.

Nice to Have:

• Experience with major incident management processes.

• Exposure to ecommerce and fulfillment ecosystems.

• Experience collaborating across product, engineering, and client teams.