Production Support Analyst - Eagle STAR/PACE - Investment Management

Role Overview:

Seeking an experienced Production Support Analyst to provide L2/L3 support for Eagle STAR (Performance & Reporting) and Eagle PACE (Data Management) applications within an investment management environment. The role involves incident management, root cause analysis, data troubleshooting, release support, and stakeholder communication.

Key Responsibilities:

• Monitor, analyze, and resolve production incidents within SLA.

• Perform root cause analysis (RCA) for recurring/systemic issues.

• Provide functional and technical troubleshooting for Eagle STAR & PACE.

• Support batch processing, job monitoring, and data validation.

• Handle escalations and coordinate with development and infrastructure teams.

• Support release deployments and post-implementation validation.

• Prepare documentation, runbooks, and knowledge articles.

Technical Skills:

• Strong hands-on experience with Eagle STAR (Performance, Reporting) and Eagle PACE (Data workflows, Security Master, Pricing, Transactions, Ratings).

• Oracle SQL / PL-SQL (data analysis & troubleshooting).

• Experience with Eagle Data Model.

• Job scheduling tools (Control-M / Autosys preferred).

• Understanding of SDLC, change management, and production release processes.

• Experience using ticketing tools (ServiceNow / Jira).

Functional / Domain Expertise:

• Investment Management / Asset Management domain knowledge.

• Understanding of security reference data, pricing & corporate actions, portfolio positions & transactions, and performance measurement concepts (TWR preferred).

Soft Skills:

• Strong analytical & problem-solving skills.

• Ability to work under tight reporting deadlines.

• Good communication with business users and PM teams.

• Ability to work in onshore/offshore model.

Nice to Have:

• Experience with FactSet or other performance systems.

• Exposure to Eagle Accounting.

• Experience in performance attribution environments.