Skills

Must have

8+ years of experience in Technical/Application Support, preferably in Software Engineering or BFSI.
Bachelor's degree in Computer Science, IT, or a related field; ITIL certification is preferred.
Strong expertise in Java-based applications, SaaS, web/mobile applications, REST APIs, and microservices.
Hands-on experience with PostgreSQL, MongoDB, AWS, Linux, Kafka, Kibana, and web technologies like JavaScript, React, HTML, and CSS.
Experience with monitoring/logging tools such as Prometheus, Grafana, and Loki, with knowledge of Docker, Kubernetes, and cloud platforms.
Strong expertise in incident, problem, performance, and capacity management in production environments.
Lead application support operations, manage P1/P2 incidents, drive CSAT and resolution metrics, and coordinate with Dev, QA, BA, and DevOps teams.
Excellent communication, analytical, problem-solving, stakeholder management, and team leadership skills.

8+ years of experience in Technical/Application Support, preferably in Software Engineering or BFSI.
Bachelor's degree in Computer Science, IT, or a related field; ITIL certification is preferred.
Strong expertise in Java-based applications, SaaS, web/mobile applications, REST APIs, and microservices.
Hands-on experience with PostgreSQL, MongoDB, AWS, Linux, Kafka, Kibana, and web technologies like JavaScript, React, HTML, and CSS.
Experience with monitoring/logging tools such as Prometheus, Grafana, and Loki, with knowledge of Docker, Kubernetes, and cloud platforms.
Strong expertise in incident, problem, performance, and capacity management in production environments.
Lead application support operations, manage P1/P2 incidents, drive CSAT and resolution metrics, and coordinate with Dev, QA, BA, and DevOps teams.
Excellent communication, analytical, problem-solving, stakeholder management, and team leadership skills.

Production Support Engineer 1

Compensation

Not disclosed

Location

Bangalore

Work setup

Not specified

Seniority

Not specified

Employment

Not specified

Experience

8+ years

8+ years of experience in Technical/Application Support, preferably in Software Engineering or BFSI.
Bachelor's degree in Computer Science, IT, or a related field; ITIL certification is preferred.
Strong expertise in Java-based applications, SaaS, web/mobile applications, REST APIs, and microservices.
Hands-on experience with PostgreSQL, MongoDB, AWS, Linux, Kafka, Kibana, and web technologies like JavaScript, React, HTML, and CSS.
Experience with monitoring/logging tools such as Prometheus, Grafana, and Loki, with knowledge of Docker, Kubernetes, and cloud platforms.
Strong expertise in incident, problem, performance, and capacity management in production environments.
Lead application support operations, manage P1/P2 incidents, drive CSAT and resolution metrics, and coordinate with Dev, QA, BA, and DevOps teams.
Excellent communication, analytical, problem-solving, stakeholder management, and team leadership skills.

8+ years of experience in Technical/Application Support, preferably in Software Engineering or BFSI.
Bachelor's degree in Computer Science, IT, or a related field; ITIL certification is preferred.
Strong expertise in Java-based applications, SaaS, web/mobile applications, REST APIs, and microservices.
Hands-on experience with PostgreSQL, MongoDB, AWS, Linux, Kafka, Kibana, and web technologies like JavaScript, React, HTML, and CSS.
Experience with monitoring/logging tools such as Prometheus, Grafana, and Loki, with knowledge of Docker, Kubernetes, and cloud platforms.
Strong expertise in incident, problem, performance, and capacity management in production environments.
Lead application support operations, manage P1/P2 incidents, drive CSAT and resolution metrics, and coordinate with Dev, QA, BA, and DevOps teams.
Excellent communication, analytical, problem-solving, stakeholder management, and team leadership skills.