Production Support Engineer - Mainframe

Job Description :

We are looking for an RPE Production Support Engineer to provide production support, automation and SRE capabilities across critical enterprise applications. Candidates with both Mainframe and Distributed Systems experience will be highly preferred.

The role involves production troubleshooting, monitoring, automation and reliability engineering with a strong focus on reducing operational toil, improving monitoring/alerting and enhancing system supportability.

Key Responsibilities & Skills :

• Production support, debugging and troubleshooting of COBOL, DB2 and JCL programs in IBM Mainframe / TSO environments.

• Experience working with Linux/Unix environments and distributed applications.

• Strong knowledge of Linux administration and troubleshooting.

• Hands-on experience with PostgreSQL, DB2, Snowflake, MongoDB or similar databases.

• Strong understanding of SQL, Stored Procedures, Compound SQL, database scripting and data analysis.

• Experience in DB monitoring, performance tuning and production issue resolution.

• Hands-on scripting experience in Python and/or Shell scripting for automation and operational activities.

• Analyze production trends, create metrics and perform root-cause analysis.

• Develop automation tools, monitoring solutions and SRE capabilities to reduce manual effort and operational toil.

• Collaborate with global technology, application and infrastructure teams.

• Participate in shift-based production support and on-call activities.

Good to Have :

• Experience in Investment Banking / Financial Services / Banking Products.

• Experience with Grafana, Prometheus, Loki, Elasticsearch / Elastic Stack or other monitoring and alerting tools.

• Knowledge of Git, GitHub, Jenkins and CI/CD tools.

• Exposure to DevOps / SRE practices and tooling.

• Understanding of Cloud technologies AWS / Azure / GCP.

• Experience supporting both Mainframe and Distributed platforms is a strong advantage.

Required Skills :

• Mainframe | COBOL | DB2 | JCL | TSO | Linux | PostgreSQL | Snowflake | MongoDB | SQL | Python | Shell Scripting | Production Support | Monitoring | Performance Tuning | SRE | Automation

Education :

• Bachelor's degree in Computer Science, Engineering or a related field.

Key Traits :

• Strong troubleshooting and analytical skills, excellent communication, ability to work with global teams, and flexibility to work in shifts/on-call.

Preferred Profile :

• Candidates having both Mainframe + Distributed Systems experience are strongly preferred.