Program Coordinator- Community Care

Job Summary

Program Coordinator serves as the primary contact in office for clients. They work in a team setting to coordinate the care of clients based on an individual service plan by ensuring that timelines are followed and that needed communication is received from/and to the HHS and MCO while monitoring and addressing compliance requirements.

Job Qualifications

Education: Requires a high school diploma or equivalent

Experience: Clerical experience is preferred

Skills: Excellent organizational skills and ability to effectively handle multiple tasks required. Professional customer service skills, time management skills and data entry required.

Transportation: Reliable transportation. Valid and current auto liability insurance.

Environmental/Working Conditions: Performs duties during Agency operating hours. May require work in a routine office environment; noise level may be moderately high; must have the ability to work a flexible schedule and extended hours. The ability to travel locally on occasion, some exposure to unpleasant weather.

Essential Functions

• Responsible for accurate and timely preparation and processing of HHS required documents; coordinates care of clients and utilizes task planners appropriately in Outlook. Ensures timeliness and completeness of all documentation.

• Monitors payroll and scheduling process to ensure Community Care compliance.

• Performs all data entry pertaining to HHS documentation and paperwork from Social Workers; Field Supervisors or any corresponding entity.

• Tracks all initial Dr. Orders; supervisory visits and ensures completion of paperwork on new intakes. Mail/Fax/Email paperwork to designated person on a timely basis.

• Works closely with office coordinator and field supervisors.

• Establishes and maintains rapport with case managers; assist with audits as required.

• Adheres to all HHS/ MCO program requirements.

• Available for on call rotations as required for all HHS programs.

• Accurately and timely log and verify of all program notes for client and worker.

• Contacts and communicates with providers to handle payroll discrepancies and issues appropriately.

• Maintains compliance with all At Home Healthcare/ Vital Caring policies, procedures, and regulations, including all federal and state laws.

• Completes accurate and timely documentation.

• Accurately prepares and proofreads letters, memos, spreadsheets and other correspondence.

• Maintains a clean and safe work environment.

• Makes copies of various documents as required.

• Reviews and accurately processes mail and other correspondence daily.

• Perform all other duties as requested by supervisor/ management.

Physical, Mental, Miscellaneous Demands

• Prolonged sitting required, with the ability to operate office equipment which may include heavy lifting, bending, and standing.

• Requires the ability to handle stressful situations in a calm and courteous manner at all times. If required to make patient visits, prolonged standing and walking required, with the ability to lift up to 50 lbs. and move patients.

• Requires working under some stressful conditions to meet deadlines and Agency needs.

• Must have and maintain valid Driver’s License, and proof of current valid auto liability insurance.

• Requires ability to use up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds continuously to move objects.

• Work deals mostly with areas such as preparing and reading data and figures, records, reports, visual inspection involving small details. Although important, depth perception and field of vision (peripheral) are not as critical as the ability to distinguish small details and markings very near to the observer.

• Requires ability to grasp, pull, push, carry or otherwise manipulate objects; ability to perform tasks requiring action of muscles or groups of muscles and foot and/or hand-eye coordination.

• Requires ability to communicate clearly and make self-understood effectively in face-to-face interactions; articulate with accuracy to communicate using phone.

• Requires ability to hear and receive verbal instructions correctly, answer phones, communicate professionally with people in situations with some background noise.

• Requires ability to concentrate on fine detail with frequent interruption; ability to focus attention on tasks for 10-20 minutes at a time on a continuous basis, 20-60 minutes on occasion.

• Requires ability to understand and relate to specific ideas one at a time and to the concepts behind specific ideas; ability to remember verbal and written tasks/assignments from a few hours to several day periods.

• Position requires sitting approximately 60% of time standing/stooping/bending/ climbing approximately 20% of time; and walking approximately 20% of time.

• Excellent computer software skills necessary to produce accurate documents and materials required.

• Working knowledge of MS Office, Excel or similar software required. Proficient knowledge preferred.

• Requires ability to work effectively under minimal supervision; exercise excellent, sound professional judgment and maintain confidentiality.

• Ability to work well both independently and with others in a shared environment while maintaining a courteous and positive attitude in all situations.

Statement of Understanding: I have read the above job description and essential functions. I understand and agree to carry out these responsibilities as assigned. I understand and acknowledge that nothing contained in this job description may be construed as limiting the employer’s right to discipline or terminate my employment at any time for failure to perform satisfactorily.