Program Manager - APAC (Mobility)

Role Summary

Reporting to the Head of Program Management – APAC Mobility, the Program Manager is responsible for coordinating and driving the end-to-end delivery of program streams, business initiatives, and key customer implementations across the regional APAC Mobility portfolio.

This role combines hands-on delivery rigor with strong cross-functional coordination, ensuring projects are executed efficiently, milestones are met on schedule, and stakeholder commitments are achieved to support business retention and growth.

Operating across Sales, Product, Marketing, Legal, Engineering, Operations, and Customer Support, the Program Manager translates business needs into structured delivery plans, manages risks and interdependencies proactively, and delivers consistent, transparent communications across all working groups and project sponsors.

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Key Responsibilities

A. Program & Project Delivery

• Manage the day-to-day delivery of multiple concurrent projects and moderate-scale program streams using suitable project methodologies (Agile, Waterfall, or hybrid frameworks).
• Collaborate with cross-functional leaders to clarify scope, milestones, success metrics, and operational deliverables.
• Build and maintain integrated project schedules, tracking critical path items, task dependencies, and resource allocations.
• Monitor delivery progression against agreed baselines, ensuring execution remains on schedule, within defined scope, and aligned with budget allocations.
• Identify, track, and mitigate project risks, issues, and blockers, managing formal change requests when scope or timelines shift.
• Prepare and facilitate recurring governance meetings, status checkpoints, and working group reviews.
• Coordinate technical and operational workstreams to successfully configure, test, integrate, and deploy customer-facing and internal mobility solutions.
• Ensure deliverables satisfy statement of work (SOW) commitments, operational readiness criteria, and customer satisfaction goals.

B. Stakeholder & Customer Coordination

• Establish reliable, collaborative relationships with cross-functional team members, regional managers, and key external customer leads.
• Serve as the day-to-day point of contact for project communications, progress updates, and operational coordination.
• Produce clear, structured status reports, project dashboards, and summary decks tailored to project sponsors and steering committees.
• Manage expectations transparently, identify delivery bottlenecks early, and escalate blocking issues with clear resolution pathways.
• Partner with Sales and Solution Engineering during late-stage deal finalization to ensure smooth handover from pre-sales into delivery execution.