Program Manager - Business Operations

About Medhavi Skills University:

Medhavi Skills University (MSU) is a government-notified private State Skills University established under a State Act in Sikkim in 2021, dedicated to advancing quality skill-integrated higher education and entrepreneurship. Recognised by the UGC and aligned with the National Education Policy (NEP) 2020, MSU is a pioneer in converging the skilling ecosystem with formal higher education through its “Industry as Campus” model. The University collaborates extensively with industries and Skill Development Institutes to deliver work-integrated degree programs embedding structured on-the-job training within the curriculum. MSU is a recognised Awarding Body under NCVET, empanelled with DGT and serves as an anchor university partner with NSDC and the PMU of NSDC International- collectively reinforcing its demand-driven, industry-co-led academic framework. Ranked 4th among India’s Top Skill Universities in the Outlook ICARE Rankings 2025 and supported by over 11 defence partnerships along with multiple national recognitions, MSU stands among India’s leading skill-integrated higher education institutions.

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About Medhavi Group:

Established in 2013, Medhavi Group is a unified ecosystem comprising MSU and various skill- promoting organisations, dedicated to advancing skill development, vocational training, and industry- integrated higher education. With a strong outcome-driven approach, the Group has trained over 6 lakh learners, achieving more than 70% employability outcomes, and currently supports 20,000+ active students across its diverse programs. Medhavi Group continues to bridge the gap between education and employment by building scalable, industry-aligned talent pathways across India. Work Integrated Skill based Higher Education (WISE) is Medhavi’s flagship industry-integrated initiative built on the principle of “Industry as Campus. "It combines academic learning with structured on-the job training, ensuring students graduate with real work experience and industry-ready skills. Through deep, outcome-driven partnerships with over 300+ leading industry and skill partners across 26+ sectors including Hyundai, Mahindra, IHG Group, Nephroplus, Barbeque Nation, Nexus Select Malls, ClassPlus, Tata Electronics, Marriott, ITC, and others- WISE enables learners to acquire role- specific competencies directly within live business environments. WISE creates a demand-driven talent pipeline for industries that enhances employability, improves workforce productivity and bridges the industry skill gap.

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Role Overview:

Medhavi Skills University is seeking a highly analytical, execution-focused, and business-oriented Program Manager - Business Operations to support the General Chief Strategy Officer (GCSO) in driving operational excellence, governance, business reviews, and execution discipline across the Medhavi Group. The incumbent will play a pivotal role in strengthening the organization's operating rhythm by ensuring that business priorities are translated into measurable outcomes through structured governance, data-driven decision-making, cross-functional coordination, and continuous process improvement. The role requires an individual who can operate comfortably across multiple business functions establish governance mechanisms monitor key performance indicators, identify operational bottlenecks and work collaboratively with leadership teams to improve organizational efficiency. The Program Manager will act as a central business operations partner, enabling leaders to make informed decisions through meaningful analytics, operational insights, and disciplined execution while ensuring alignment with the organization's strategic priorities. It is a business operations role requiring exceptional business acumen, analytical capability, stakeholder management, governance expertise, and relentless execution.

Key responsibilities:1. Business Operations Management

• Support the GCSO in managing enterprise-wide business operations.
• Monitor operational performance across business verticals.
• Review key business metrics and recommend corrective actions.
• Ensure alignment between operational priorities and organizational objectives.
• Drive execution discipline across functions

2. Governance & Business Reviews

• Design and institutionalize governance mechanisms for regular business reviews.
• Plan and facilitate Weekly Business Reviews (WBRs), Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and Annual Operating Reviews.
• Publish review calendars, agendas, and action trackers.
• Ensure timely closure of review action items.
• Monitor governance compliance across functions.

3. Business Analytics & MIS

• Develop and maintain executive dashboards and business scorecards.
• Consolidate business metrics across departments.
• Monitor operational KPIs and business performance indicators.
• Generate analytical reports and management insights.
• Present findings to senior leadership with actionable recommendations.

4. Operational Excellence & Process Improvement

• Identify opportunities to improve business processes.
• Standardize workflows, SOPs, and operational practices.
• Drive automation and digitization initiatives where feasible.
• Promote a culture of continuous improvement.

5. Cross-functional Coordination

• Collaborate with inter functional teams, ensure alignment across departments for enterprise initiatives.
• Resolve inter-functional operational issues.
• Drive timely completion of cross-functional deliverables.
• Build collaborative working relationships across the organization.

6. Business Planning & Execution

• Support annual business planning and operational budgeting exercises.
• Monitor execution against business plans.
• Review progress against organizational objectives.
• Ensure alignment of departmental priorities with strategic goals.
• Support implementation of organization-wide initiatives.

7. Risk Management & Operational Controls

• Identify operational risks affecting business performance.
• Develop mitigation plans in collaboration with functional leaders.
• Monitor compliance with governance frameworks.
• Track operational dependencies and escalation items.
• Recommend areas of improvements to strengthen operational resilience.

8. Executive Reporting & Leadership Support

• Prepare executive reports, presentations, and business reviews.
• Develop Board-level presentations and operational updates.
• Manage the GCSO's calendar, meeting schedules, and office coordination to ensure effective prioritization and execution.
• Plan and coordinate leadership meetings, prepare agendas, and record Minutes of Meeting (MoMs).
• Maintain decision logs, governance records, and action trackers.
• Ensure timely follow-up and closure of leadership directives.

9. Special Projects

• Actively support business operations projects assigned by the GCSO.
• Support new initiatives, organizational restructuring, and operational transformation.
• Participate in strategic task forces.
• Drive high-priority assignments with complete ownership.

Why this role matters?

As Medhavi Group continues to scale its operations across multiple business verticals, partnerships, and geographies, maintaining operational excellence becomes increasingly critical to sustainable growth. Business leaders require accurate insights, structured governance, and timely execution to make informed decisions and drive organizational performance. The Program Manager - Business Operations will ensure that leadership priorities are effectively translated into operational excellence by building robust governance mechanisms, strengthening business reviews, monitoring key performance indicators, and improving execution across the organization.

Ideal candidate profile:

• MBA or equivalent exposure is a plus; Tier 1 or Tier 2 institutions preferred;
• 5-7 years of progressive experience in Business Operations, PMO, Business Excellence, Consulting,Corporate Strategy, or Operational Leadership roles. Backgrounds in consulting, founder’s office,startup operations, or strategy roles.
• Experience in fast-paced, high-growth organizations preferred.
• Strong analytical and business problem-solving capabilities.
• Excellent communication and stakeholder management skills.
• Advanced proficiency in Excel, PowerPoint, and business analytics tools.
• Exposure to governance frameworks, operational reviews, and executive reporting.

What We Offer?

• Opportunity to architect and scale a future-focused, industry-integrated higher education ecosystem.
• Competitive compensation with performance-linked incentives.
• Leadership role in a rapidly growing national skills and university platform.
• A collaborative, mission-driven environment.
• The opportunity to create a measurable impact on employability and workforce transformation at scale.

How to Apply?

Interested candidates should submit a resume and cover letter detailing their qualifications and experience at careers@msu.edu.in at earliest possible.

Medhavi Skills University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.