Program Manager
Program Manager at CRST owns relationships with assigned national customer programs in final mile transportation and logistics — serving as the primary customer liaison, protecting and growing revenue, planning program launches, managing pricing, and tracking performance with Operations. On-site role in Amherst, NY.
- Compensation
- Not disclosed
- Location
- Amherst, New York, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Project management
- Posted
Skills
Must have
- High school diploma or equivalent
- Five or more years of experience in account management, program management or customer-facing operations in final mile, logistics, transportation or retail
- Demonstrated ability to manage relationships with large customers and grow revenue within existing accounts
- Ability to plan and coordinate complex programs across departments
- Ability to calculate and manage program pricing
- Strong analytical, communication and Microsoft Office skills, including presenting performance results to customers
Nice to have
- Bachelor's degree in Business, Supply Chain Management or a related field
- Experience with final mile, home delivery or installation programs
- Experience managing programs for national retailers or appliance and consumer goods manufacturers
- Project Management Professional (PMP) certification
- Experience using scorecards, CRM tools and performance data to manage customer programs
Full description
Join CRST as a Program ManagerHow You’ll WorkCompensation: Competitive compensation package. Additional details will be discussed with qualified candidates during the interview processAIP Eligibility: This position will be eligible for an Annual Incentive Plan (AIP) with a target payout of 10% of the annual base salary.
Benefits: **Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.
Job Family Summary:
Sales professionals build relationships that grow CRST’s business. They understand customer needs, create tailored transportation solutions, and deliver long-term value through partnership.
Job Summary:
The Program Manager owns CRST's relationship with assigned existing national customer programs, serving as the primary liaison between the customer and CRST. The role protects and grows revenue within each customer, plans and oversees program execution with Operations, and manages program pricing and performance. It creates value by keeping key customers satisfied and expanding the business CRST does with them.
Essential Duties and Responsibilities:
- Customer Relationship Ownership: Serve as the owner and primary point of contact for assigned customer programs, representing the customer inside CRST and CRST to the customer.
- Revenue Retention and Organic Growth: Protect current revenue and grow business within assigned customers by identifying new services, locations and volume opportunities and meeting growth goals.
- Program Planning and Execution: Plan program launches, changes and ongoing execution, coordinating load plans and resources with Operations so schedules, service levels and objectives are met.
- Program Pricing: Calculate and maintain program and project pricing, partnering with Pricing and leadership on proposals, renewals and changes.
- Performance Management and Reporting: Track program scorecards and service performance, report status and issues to leadership and the customer, and drive corrective action.
- Issue Resolution: Resolve customer issues and coordinate escalations with Operations and the Director - Program Management, closing the loop with the customer.
- Business Reviews: Prepare for and support quarterly business reviews and other strategic customer meetings with performance insights and growth recommendations.
- Cross-Functional Coordination: Partner with Operations, contact center, field, billing and implementation teams so program commitments are delivered consistently.