Program Manager (Customer Success)
Program Manager on OpenZeppelin's Customer Success team, owning end-to-end delivery of strategic client engagements — security audits, smart contract library work, and web3 tooling — from kickoff through renewal and expansion. Requires blockchain/smart-contract fluency, program governance rigor, and tools like GitHub, Notion, Linear, Slack, and HubSpot in a fully remote, async-first environment.
- Compensation
- Not disclosed
- Location
- Remote
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 5+ years
- Category
- Project management
- Posted
Skills
Must have
- 5+ years in Technical Program Management, Technical Account Management, Customer Success, Engagement Management, Solutions Architecture, or a related customer-facing technical role
- Proven track record managing complex, multi-stakeholder technical delivery on time and within scope, and managing a book of business with renewal and expansion responsibility
- Technical background sufficient to review code at a high level for estimation and hold credible conversations about smart contract architecture
- Deep understanding of blockchain ecosystems, L1/L2 infrastructure, and open-source business models
- Solidity or Rust reading proficiency, or hands-on cybersecurity experience
- Exceptional relationship-building skills
- Strong commercial instincts: managing renewal cycles, negotiating change orders, building account expansion narratives
- Superb organization and ability to manage multiple complex engagements concurrently across many stakeholders and time zones
- Advanced English; excellent written and verbal communication
- Advanced knowledge of project management and collaboration tools including GitHub, Notion, Linear, Slack, and HubSpot
- Comfort working in a fully remote, async-first, globally distributed environment
Nice to have
- Prior experience working directly with protocol teams, L2 ecosystems, or blockchain foundations
- Familiarity with OpenZeppelin's product suite (Contracts, Open-Source Tools, Audits, AI Auditor)
- Project management certification (PMP, Scrum Master, or equivalent)
- Background in solutions consulting, technical pre-sales, or professional services delivery
- Experience in a high-growth startup building processes from scratch
- PMO or people management experience
Full description
About us
OpenZeppelin is the security standard onchain finance is built on. Founded in 2015, our mission is to accelerate the world's transition to an open financial system, built on open standards and secured by rigorous research.
Our open-source Contract Libraries have facilitated over $35 trillion in onchain value and are used by 10 of the top 10 tokenized money market funds and 9 of the top 10 stablecoins by market cap.
We combine AI-native security tooling with deep research and a decade of audit expertise to support leading institutions and crypto-native teams shaping the next generation of digital assets like DTCC, Fidelity, Coinbase, Uniswap, Aave, the Ethereum Foundation, and many more across the full secure development lifecycle.
Please note: Always refer to OpenZeppelin's official job page for the most accurate information about our open roles, as we have seen multiple third party job sites posting inaccurate information.
The Customer Success Team
The Customer Success Team owns full project lifecycles and client deliveries end-to-end; keeping Security Research, Secure Development, Engineering, Sales, Solutions, Executive team and clients aligned on a shared plan throughout the entire delivery. Core responsibility of the Customer Success team is client satisfaction as well as supporting any renewal discussions and ongoing partnership. The type of deliveries span across the security services work (audits, reviews, applied research), smart contract library development, web3 tooling as well as marketing and developer relationship engagements.
What you'll be doing
- Own the Engagement: Own the full lifecycle of strategic ecosystem accounts, from kickoff through delivery, renewal, and expansion. Serve as the primary point of contact and trusted advisor for each client.
- Drive Delivery: Lead client kickoffs, manage scope through a structured change-order process, oversee end-to-end audit delivery, coordinate quality review and publishing, and proactively escalate risks to internal leadership.
- Administer Program Governance: Operate the day-to-day governance framework for each engagement — RASCI matrices, workstream structures, and engagement models — and keep the program's working cadence and reporting metrics current. Maintain core program artifacts (milestone plans, scope/MVP definitions, RAID logs) as the definitive source of truth, and formulate executive-level status reports for client and internal leadership.
- Orchestrate Technical Delivery: Coordinate architecture and requirements sessions with client engineering teams and translate outcomes into actionable delivery milestones. Oversee delivery across audit and engineering teams — backlogs, sprints, and stage gates — to ensure high-quality, on-time releases, and provide formal go/no-go recommendations at key milestones. Manage technical dependencies including repository access, audit cycles, and vendor onboarding, collaborating with legal on contractual or SOW-related blockers.