Program Manager
Program Manager at Genius Sports in New York owning the end-to-end customer delivery journey: leading implementations from kickoff through go-live and stable operations, coordinating Commercial, Product, Engineering and Operations teams, and managing plans, budgets, risks and seasonal readiness. Requires 5+ years of delivery experience and tools like Jira, Confluence, Smartsheet or MS Project.
- Compensation
- $120K / yr
- Location
- New York, New York, United States
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Project management
- Posted
Skills
Must have
- Bachelor's degree in Business, Engineering, Information Technology, Project Management or related field, or equivalent practical experience
- 5+ years of experience managing complex customer implementations, technical deployments or operational delivery in a customer-facing environment
- Experience leading several customer projects and cross-functional initiatives simultaneously
- Strong stakeholder management skills, including with senior executives
- Solid knowledge of project management methods, with experience managing plans, risks, issues and dependencies
- Excellent communication, organization and problem-solving skills
- Experience with Jira, Confluence, Smartsheet, Microsoft Project or similar tools
- Experience working with global teams in a fast-paced environment
Nice to have
- Knowledge of sports technology, broadcast technology, SaaS, media or enterprise software
- Project management certification (PMP, PRINCE2, Agile or equivalent)
Full description
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
The Role
You will own the customer delivery journey, from implementation and go-live through to stable, ongoing operations. You will be the delivery lead for your assigned customers, working with Commercial, Product, Engineering and Operations teams to keep every solution healthy and ready for each new season.
Key responsibilities
- Lead customer implementations from kickoff through go-live, stabilization and handover to ongoing operations
- Build and maintain project plans, timelines, budgets and milestones
- Coordinate teams across Commercial, Finance, Product, Engineering, Legal, Operations and Support, along with customers and external partners
- Act as the main point of contact for delivery for your assigned customers
- Lead the response to complex, customer-impacting issues during live service, keeping stakeholders informed
- Plan and run seasonal readiness, including testing, training and venue preparation
- Manage risks, dependencies and change requests, and share lessons learned to improve how we deliver
What you’ll bring
- Bachelor’s degree in Business, Engineering, Information Technology, Project Management or a related field, or equivalent practical experience
- 5+ years of experience managing complex customer implementations, technical deployments or operational delivery in a customer-facing environment
- Experience leading several customer projects and cross-functional initiatives at the same time
- Strong stakeholder management skills, including with senior executives
- Solid knowledge of project management methods, with experience managing plans, risks, issues and dependencies
- Excellent communication, organization and problem-solving skills
- Experience with Jira, Confluence, Smartsheet, Microsoft Project or similar tools, and experience working with global teams in a fast-paced environment
It’ll be a bonus if you know
- Sports technology, broadcast technology, SaaS, media or enterprise software
- Project management certification (PMP, PRINCE2, Agile or equivalent)
This role offers an annualized salary of up to $120,000 USD and includes eligibility for Genius Sports Group’s benefits plan.