Program Manager, Human Data Operations (Utah)
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 5+ years
- Category
- Project management
- Posted
Skills
Must have
- 5+ years of program management, project delivery, operations leadership, or related experience.
- Demonstrated experience managing large-scale human data, annotation, evaluation, trust & safety, research operations, or expert-driven workflows.
- Experience leading distributed teams of contractors, reviewers, annotators, experts, or QA personnel.
- Experience managing customer-facing programs with executive stakeholders.
- Experience operating in startup or high-growth environments.
Nice to have
- PMP, PgMP, CAPM, Agile, Scrum, Lean, or equivalent project management certification strongly preferred.
- Experience with AI safety, LLM evaluation, red teaming, human-in-the-loop systems, or trust & safety operations.
- Experience building scalable operational systems and quality management processes.
Full description
About mpathic
mpathic is building the future of trustworthy AI. Grounded in behavioral science and human-centered design, we provide the infrastructure for building AI systems that are safe, aligned, and emotionally intelligent.
Building on our work in areas like RL gyms, red teaming, and benchmarking, we are creating the foundation for training, probing, and measuring advanced AI systems reliably, auditably, and at scale.
Position Overview
mpathic is seeking a Program Manager, Human Data Operations to lead the execution of complex AI safety, evaluation, human data and red teaming for leading AI companies. You will report directly to the Co-Founder/Chief Innovation Officer. This role owns end-to-end delivery across cross-functional project teams and is accountable for project execution, quality, stakeholder communication, and customer outcomes.
The ideal candidate has significant experience managing large-scale services operations, including distributed teams of experts, annotators, reviewers, red teamers, contractors, and quality assurance personnel. They are comfortable operating in fast-paced startup environments where priorities evolve quickly and successful delivery requires proactive communication, operational rigor, and strong judgment.
You will act as the connective tissue between Data Services, QA, Engineering, AI/ML, Product, Data Science, and customer-facing teams—translating ambiguous customer and operational needs into dependable delivery, and keeping the many people involved aligned around what we are building and why.
This is a role about both execution and leadership. You should be as comfortable coordinating distributed expert workflows and managing customer expectations as you are building systems that improve project visibility, quality, and throughput. You will start as a hands-on individual contributor owning your delivery pod, with room to shape how program management scales here as the team grows.
What You’ll Accomplish
In your first 60–90 days you’ll…
- Build a deep understanding of mpathic’s human data, AI safety, red teaming, evaluation, annotation, QA, and reporting workflows, and a clear picture of how work flows from contract handoff to final delivery.
- Shadow and then take ownership of one or more active client programs -driving timelines, deliverable tracking, staffing coordination, risk management, and stakeholder communication.
- Become proficient in the systems, tools, trackers, reporting mechanisms, and communication workflows used across projects.
- Establish trusted working relationships with leadership, execution teams, customers and stakeholders internally and externally