Program Manager / Library Administrator (NASIC)

The Program Manager / Library Administrator will lead operations supporting a federal scientific and technical intelligence library supporting more than 1,200 government users worldwide. he Program Manager / Library Administrator provides overall leadership and management for the library, ensuring successful execution of contract requirements, operational excellence, and exceptional customer support.

This role oversees the assignment and quality of research, acquisitions, and library operations while serving as the primary liaison to the Government's Contracting Officer (CO), Contracting Officer's Representative (COR), and customer organizations. Responsibilities include managing contract budgets, financial planning, reconciliation, and performance reporting; supervising and developing library staff; and ensuring timely delivery of monthly reports and other contractual deliverables.

The Program Manager fosters strong customer relationships by providing strategic guidance on library resources, identifying emerging information needs, and promoting relevant scientific and technical publications. The position also drives continuous improvement by soliciting customer feedback, implementing innovative technologies and business processes, improving operational efficiency, and enhancing access to library resources in support of the agency’s mission.

Responsibilities

• Provide overall leadership and management for all contract operations, ensuring full compliance with contract requirements and performance standards.
• Serve as the primary point of contact with the Contracting Officer (CO), Contracting Officer's Representative (COR), and Government stakeholders.
• Direct daily operations supporting acquisition, organization, dissemination, and management of scientific and technical information resources.
• Supervise, mentor, and evaluate a multidisciplinary team of librarians, language specialists, and administrative personnel.
• Manage annual contract budgets, financial execution, cost tracking, reconciliations, and monthly financial reporting for multiple Government customer organizations.
• Oversee administration of the library website, electronic resource management systems, and content management platform to ensure secure, reliable, 24/7 service availability.
• Develop and submit required monthly status reports, financial reports, performance metrics, project plans, invoices, and other contract deliverables.
• Ensure compliance with Quality Management Plan (QMP) requirements, cybersecurity requirements, DFARS safeguarding provisions, and applicable Government regulations.
• Develop and implement process improvements, technology enhancements, and innovative solutions that improve library operations and customer services.
• Coordinate worldwide acquisition of commercial and publicly available information resources, including foreign-language publications and electronic subscriptions.
• Monitor contract performance, identify risks, implement corrective actions, and ensure continuous improvement throughout the period of performance.
• Support contract transition, staffing continuity, recruiting activities, and succession planning as necessary.