Program Manager - Operations - Internet/Online/IT

Program ManagerAbout the Role:

We are looking for a Program Manager to drive and manage critical operational programs across the organisation. This role will work closely with Operations, Product, Technology, Finance, HR, and other cross-functional teams to ensure programs are planned, executed, and delivered effectively.

The ideal candidate should be highly organised, data-driven, and comfortable working in a fast-paced environment where priorities can change quickly.

Key Responsibilities:

• Own end-to-end execution of key central operations programs from planning to implementation and closure.

• Work with cross-functional teams to define program goals, timelines, milestones, and success metrics.

• Drive regular reviews and ensure timely closure of action items and dependencies.

• Identify operational gaps, bottlenecks, and process inefficiencies and drive solutions.

• Build and maintain dashboards, trackers, and reports to monitor program performance.

• Analyse operational data and provide actionable insights to leadership.

• Coordinate with regional and field teams to ensure smooth implementation of central initiatives.

• Standardise processes and create SOPs, workflows, and governance mechanisms where required.

• Track risks, issues, and dependencies and proactively escalate them to the relevant stakeholders.

• Lead process improvement and automation initiatives to improve efficiency and reduce operational effort.

• Prepare regular updates and management reports on program progress, key metrics, risks, and outcomes.

• Ensure strong communication and alignment across stakeholders throughout the program lifecycle.

• Support leadership in identifying and executing strategic operational initiatives.

What We're Looking For:

• 2 - 5 years of experience in Program Management, Business Operations, Strategy & Operations, or a similar role.

• Strong project/program management and stakeholder management skills.

• Excellent analytical and problem-solving abilities.

• Strong command of Excel/Google Sheets and experience working with operational dashboards and data.

• Ability to manage multiple programs and priorities simultaneously.

• Strong communication and presentation skills.

• Comfortable working with senior stakeholders and cross-functional teams.

• Strong ownership mindset with the ability to drive execution independently.

• Experience in a fast-paced startup or high-growth organisation is preferred.

What Success Looks Like:

• Programs are delivered on time with clear ownership and measurable outcomes.

• Operational processes become more structured, scalable, and efficient.

• Cross-functional dependencies are proactively managed.

• Leadership has clear visibility into operational performance and program progress.

• Key operational initiatives translate into measurable business impact.