Program Manager, Partner Integrations at #1 Loyalty Tech Startup
Contract program manager owning partner integrations at Laasie, a B2B hospitality loyalty platform. You manage PMS/CRS/booking-engine partner programs, set up and verify every customer integration, keep internal and customer docs current, and QA APIs hands-on with Postman and AWS CloudWatch, working closely with the CTO.
- Compensation
- ₱300K–₱660K / yr
- Location
- New York City
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 6+ years
- Category
- Project management
- Posted
Skills
Must have
- 6+ years in technical program management, integrations, implementations, or partner delivery — ideally B2B SaaS with third-party APIs as the critical path, running concurrent implementations
- Exceptional written & verbal English (defect reports, escalations, setup instructions); finalists complete a written exercise
- Postman proficiency: collections, OAuth 2.0 and token refresh, environments and variables, chained requests, basic test assertions
- AWS CloudWatch log analysis: log groups and streams, filtering by time range and correlation ID, Logs Insights queries (equivalent Datadog or Splunk experience acceptable)
- Proven ownership of vendor relationships, including escalations with partners whose incentives don't match yours
- Fluency with REST/JSON APIs, webhooks, OAuth 2.0, SFTP and file-based transfers, and sandbox vs. production environments
- Ownership of integration or API documentation that internal teams and customers relied on, kept current
- Self-direction in an asynchronous environment; surface problems early
Nice to have
- Hospitality technology experience — Opera/OHIP, protel, Mews, Cloudbeds, Stayntouch, Agilysys, Infor, Aven SynXis — and multi-property rollouts
- Postman scripting beyond the basics (pre-request scripts, Newman/CI) or comparable regression automation
- Broader AWS familiarity, or comfort querying a database to narrow down a failure
Full description
Compensation: ₱300k – ₱660k • No equity
Program Manager, Partner Integrations (Contract)About the role
Laasie is a B2B hospitality loyalty and guest engagement platform. Our products sit in the booking and stay experience for hotels, so our PMS, CRS, and booking-engine integrations are the critical path for every customer we serve.
We're launching more of those integrations than ever, and the work has outgrown how we manage it. Partner documentation routinely describes behavior the platform doesn't actually exhibit, and we find the gaps in production during customer beta — which stretches projects out and pulls in engineering, support, and the customer. Meanwhile every new property needs an integration stood up and verified, work that currently lands on whoever is free.
This role owns both: the partner programs that bring a new integration into existence, and the operational setup of every integration that follows, for current accounts and new business. Engineering owns architecture and implementation — you own the program, and you gather your own evidence in Postman and CloudWatch before escalating anything. Partner and customer interaction is almost entirely over email, so your writing is the work.
What you'll ownPartner management
- Own the relationship with PMS, CRM, CRS, and booking-engine partners through onboarding, certification, sandbox and credential provisioning, and launch.
- Hold partners to their documentation. When behavior diverges from the spec, document it with a reproducible request and log evidence, get it to the right person, and drive it to a written answer with a date on it.
- Maintain an escalation map per partner, and track release calendars, deprecations, and breaking changes before they reach our customers.
Integration setup operations
- Own setup for every new integration instance — each new property, management group, or customer, on both new and established connections. Point of contact for integration changes as well.
- Run it end to end: kickoff with the customer's technical contacts, access requests, configuration and field mapping, connectivity and test transactions, sign-off, and go-live scheduling.
- Support new business as the integration expert: assess a prospect's PMS environment, confirm what it takes to connect it, and give realistic effort and timeline estimates.
- Drive down the per-property cost of setup through intake forms, configuration templates, and prerequisite checklists.
Integration documentation
- Own internal documentation: setup runbooks, configuration and field-mapping references, known partner quirks and workarounds, and a current inventory of which properties run on which connection and version.