Program Manager, Retrofit Expansion and Initiative, Launch and Expansion

About Amazon Japan Operations
Amazon Japan Operations (JP Ops) is responsible for Amazon Japan’s end-to-end logistics and operations in Japan, operating a large-scale, highly integrated supply chain spanning from First Mile to Last Mile. Through Fulfillment Centers (FC), Sort Centers (SC), Delivery Stations (DS), and Sub Same-Day Delivery stations (SSD), we continuously challenge ourselves to deliver packages faster, more reliably, and at lower cost.

About End-to-End Supply Chain & Speed Services
End-to-End Supply Chain & Speed Services is the core organization within JP Ops that owns supply chain strategy as well as network design and execution. By integrating Supply Chain, Network Design/Planning, and Transportation Planning, the organization optimizes forecasting, planning, network flow, and execution in an end-to-end manner. It also leads speed-focused services such as Same-Day Delivery, Quick Commerce, freezer and perishable grocery, and micromobility, enabling rapid innovation at scale to continuously elevate customer experience.

About JP Launch and Expansion (L&E)
JP Launch and Expansion (L&E) is the project management organization under End-to-End Supply Chain & Speed Services that turns supply chain strategy into a real, operating network. L&E owns execution end-to-end—from upstream activities such as site selection, investment return analysis, and internal investment approvals, through launch planning, hiring, system configuration, training, and go-live readiness. L&E does not stop at planning or approvals. We make decisions, drive execution on the ground, and build Amazon Japan’s operations as real, operating sites.
Spanning from First Mile to Last Mile, L&E plays a central role in driving Launch & Expansion across JP Ops.

L&E is currently composed of the following teams:
Core Planning and Execution (CPE)
CPE manages the Last Mile Core network composed of DS, XPT, and AMPL, covering new launches, closures, and network configuration changes.
The team leads end-to-end execution, including site selection, investment business case design, internal approvals, and start-up execution, while optimizing the network from a mid- to long-term perspective.
— A team that designs, implements, and optimizes the Last Mile Core network with a long-term view.
SSD Planning and Execution (SPE)
SPE owns SSD and AMZL+ projects from launch through closure. To support the growth of Same-Day Delivery, the team drives project execution that balances speed with repeatability and scalability.
— A team that rapidly scales the Same-Day Delivery network, a key growth area.
Retrofit, Expansion and Initiative (REI)
REI leads end-to-end execution for new and emerging initiatives, with a primary focus on Quick Commerce (QC). Working closely with global teams, REI scales these initiatives in Japan and establishes sustainable standards, including new programs such as Amazon Storage Unit (ASU).
— A team that turns concepts into viable, scalable businesses.
Launch Configuration and Verification (LCV)
LCV is responsible for system configuration and verification across all Last Mile node types. With a strong focus on “Right First Time,” the team supports reliable start-ups with a target of zero DPMO at launch.
— A team that ensures successful launches through robust system design and verification.
Project Management Office (PMO)
PMO operates horizontally across L&E, governing SOPs and playbooks, monitoring project progress, and managing PMIS to ensure execution discipline and visibility.
— A team that raises execution quality across L&E through standardization and continuous improvement.

Career Path
What makes L&E unique is that we do not simply sit between strategy and execution—we own both.
Few organizations within Amazon offer the opportunity to lead end-to-end, from upstream decisions such as network strategy and investment prioritization to on-the-ground execution and operational stabilization.
In L&E, you are not confined to a single site or function. You operate with a network-wide perspective across Japan Operations, constantly balancing local execution with system-level optimization.
This naturally builds the ability to think and decide not in silos, but in terms of overall impact.
With high ownership and accountability, L&E provides hands-on experience in driving complex, ambiguous projects to completion.
This experience accelerates growth not only as a project manager, but as a future leader who can shape and execute strategy.
For those who want to move beyond “delivering tasks” and instead define, decide, and build what comes next, L&E offers a uniquely dense and rewarding environment.

Key job responsibilities
Key job responsibilities
Launch Start-Up Execution Manager, QC Launch will perform the following duties:

QC Site Launch Execution
・Act as the Point of Contact (POC) for all launch activities from facility configuration preparation through Day 1 operational start for new QC sites
・Manage readiness status necessary for Day 1 success, including UTR/OTR fill rate monitoring, training compliance, and safety and compliance requirements
・Oversee on-site construction progress, handover from construction teams, and configuration testing to ensure all prerequisites for safe and efficient operational start are met
・Track readiness metrics, and ensure ramp-up plans are aligned with QC Planning and Operations

Launch Progress Management and Risk Response
・Manage multiple site launches in parallel, achieving network buildout goals while balancing speed, cost efficiency, and launch quality
・Drive projects forward by removing blockers throughout the launch lifecycle and performing appropriate escalations
・Report launch progress and management metrics regularly to the leadership team
・Support relevant teams in negotiations with regulatory authorities and local political stakeholders as needed

Process Standardization and Improvement
・Drive standardization of launch processes with reproducibility and scalability for future expansion
・Establish best practices and achieve continuous improvement in a high-uncertainty environment within a new business domain