Program Manager, Sales – Customer Operations, Greater China

Job Description:

This position is accountable for support to the Greater China Sales Customer Operations function, serving as program manager to ensure service delivery is aligned to the Customer Ops Strategic and Operational goals in the Geo. He/she is also the primary technology partner of the Geo Sales Customer Operations team leaders to ensure the strategic alignment between Functional Tech Director and Sales Leadership being well executed.

Job ResponsibilitiesGeneral

Ø End-to End accountable for specific TECH portfolio for the Sales Customer Operations function in the GEO

Ø Initial Technology Escalation point for Geo Sales Customer Operations function’s Management team

Strategy

Ø Ensure Technology solutions are in alignment with Sales Customer Operations business strategic initiatives

Ø Align, set and manage the GEO functional TECH portfolio and support Geo enterprise Portfolio review process

Portfolio Delivery

Ø Integrate Local functional Technology initiatives into Global Functional Portfolio Planning and Monitoring processes

Ø Drive, ensure and influence proper and qualified delivery of any Approved local function and Global Technology projects

Service Delivery

Ø Ensure Technology Support activities are aligned to Sales Customer Operations plans and activities and are meeting SLAs

Ø Ensure initiatives exist to improve Service Delivery for the Sales Customer Operations function in the GEO in alignment with Global

Essential Technical & Business Skills:

· 3 years or more project experience with SAP E2E Order-to-cash processes and/or CRM E-commerce implementation

· 5 years or more experience with Project/Program Management

· 1-3 years’ experience with EDI Implementation and data integration between systems

· Good knowledge of E2E marketplace Order-to-cash flow processes in Retail Industry

· Good knowledge of Supply Chain Processes including execution and planning in Retail Industry

· Good Presentation skills is required (MS PowerPoint, Visio, etc.)

· Experience with Agile Methodology (run scrum) is preferred

· PMP (Project Management Professional) or PRINCE2 (PRojects IN Controlled Environments) certified is preferred

Essential Analytical Skills:

· Inter-personal Accountability

Ø Consistently maintain open, honest and complete communication

Ø Self-starter with the ability to independently resolve issues and deliver results

Ø Well-developed customer focus

Ø Seek to understand, look at the big picture and embrace change

Ø Manage multiple priorities concurrently

Ø Learn from and share our mistakes and successes

· Communication Effectiveness

Ø Ask for help and leverage our strengths and resources

Ø Invest time and commitment to build meaningful relationships

Ø Hold each other accountable and accept accountability by being present, engaged and prepared

· Engagement and Management through Project and Planning Lifecycle

Ø Must possess a disciplined approach and commitment to ensure management of delivering

Ø Address issues in a timely manner and analytical approach to problem solving and solution development

Ø Willingness to adhere to a standard global process model

Ø Strong financial acumen toward understanding significant cost drivers (human resources, Operating and Capital investment, and strategic financial planning)

Academic Requirements:

· Bachelor/Master Degree in Business Management, Information Management, Computer Science or other related field

Please send your update CV and expected package to d.duanATjondavidsongroup.com for further discussion