Program Manager
Remote insurance Program Manager at Veracity who owns assigned insurance programs end to end: tracking KPIs like loss ratios and retention, overseeing underwriting audits, policy/form development, renewals and referrals, managing carrier partnerships, and applying AI tools to improve efficiency and decision-making.
- Compensation
- $90K–$125K / yr
- Location
- Remote (Pleasant Grove, Utah, US)
- Work setup
- Remote
- Seniority
- C level
- Employment
- Not specified
- Experience
- Not specified
- Category
- Project management
- Posted
Skills
Must have
- 5+ years of experience in the insurance industry with strong understanding of underwriting principles, claims, program management, and carrier relationships
- Proficiency with insurance platforms, data analysis tools, and emerging technologies, including leveraging generative AI to improve efficiency and support program development
- Excellent communication, collaboration, and relationship-building skills with internal teams and external partners
- Strong analytical, problem-solving, and business development abilities with proven success driving growth and optimizing performance
Nice to have
- Bachelor's degree in Business, Finance, Risk Management, or related field
- Professional insurance designations such as CPCU, ASLI, or equivalent strongly valued
Full description
We are seeking a strategic and results-driven Program Manager to join our team. Reporting to the Vice President of Program Development, this remote role will drive the success of assigned Veracity programs by managing all insurance-related components from underwriting audits, performance tracking, renewals, referrals, price optimization, compliance reviews, and more. The Program Manager will play a key role in shaping strategy, fostering cross-department collaboration, and ensuring programs deliver measurable results and long-term value to the organization.
Key Responsibilities
- Track, analyze, and report on key performance indicators such as hit ratios, premium growth, loss ratios, claims trends, and retention, using data insights to inform strategy and mitigate risk
- Oversee policy and form development, review, and continuous improvement to support program compliance and competitiveness
- Review and manage referrals or exceptions, including non-renewals and cancellations
- Analyze claims and loss reports, identifying trends and areas of concern
- Serve as a subject matter expert and trusted advisor across departments, providing guidance, insights, and approvals for customer-facing content
- Cultivate and manage strong carrier partnerships, from identifying best-fit carriers to leading ongoing communication that maintains, enhances, and expands program offering
- Architect and refine sales and support processes, including distribution strategy, technology platforms, account management, accounting, and surplus lines compliance
- Identify and apply, where applicable, AI-driven solutions, including generative AI, to improve efficiency, strengthen decision-making, and support the ongoing success of insurance programs
- Partner with Product Owners, Product Marketing Managers, and other stakeholders to ensure seamless program execution and measurable success
- Prepare business cases and executive summaries that influence strategic decisions and leadership alignment
- Required to perform other duties as requested, directed, or assigned
Requirements and Qualifications
- Bachelor’s degree in Business, Finance, Risk Management, or related field preferred
- 5+ years of experience in the insurance industry, with a strong understanding of underwriting principles, claims, program management, and carrier relationships.
- Proficiency with insurance platforms, data analysis tools, and emerging technologies, including experience leveraging generative AI to improve efficiency and support program development
- Professional insurance designations such as CPCU, ASLI, or equivalent strongly valued
- Excellent communication, collaboration, and relationship-building skills with both internal teams and external partners