DSV, a global transport and logistics company, is hiring a full-time, onsite Project Coordinator/Customer Service Agent in Whitestown, Indiana. Day to day, the CSR processes customer orders, enters shipping and receiving data, runs shipments and stock reports from a WMS, handles invoicing and documentation, and acts as the liaison between the warehouse and customers.
Compensation
$20–$21 / yr
Location
Not listed
Work setup
Not specified
Seniority
Not specified
Employment
Full time
Experience
1+ years
Category
Project management
Posted
Must have
High school diploma or GED
1 year experience in a Customer Service-related capacity
Able to work in unregulated warehouse temperatures (mild to moderate) in warmer and colder months
Intermediate computer skills
Proficient with MS Office applications
Knowledge of WMS functions
English (reading, writing, verbal)
Business writing proficiency
Intermediate math skills to verify quantities and count inventory
Strong attention to detail and timely task completion
Ability to perform duties with minimal supervision
Ability to multi-task
Effective communication skills
Able to adapt to change and thrive in a fast-paced environment
Nice to have
1-3 years warehouse/logistics support experience
2-3 years experience in a Customer Service-related capacity
Full description
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Whitestown, Perry Blvd
Division: Solutions Job Posting Title: Project Coordinator/Customer Service Agent Time Type: Full Time
POSITION SUMMARY
The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.
As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Service
- Process and input all customer orders.
- Running and printing shipments from WMS.
- Run stock reports to check for product availability.
- Generate all related paperwork and necessary information required for customer work orders
- Checking all orders for special requests
- Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
- Follow up with other departments to ensure the service standards are being met.
- Assure proper invoicing of accounts by verifying customers as required.
- Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
Customer Interfacing Activities
- Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
Project Coordinator/Customer Service Agent at DSV — aijobsearch
- Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Documentation
- Ensure the accuracy of all receiving and shipping documents.
- Gather and maintain all data and records relative to shipping and receiving activities.
- Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
- Prepare any reports concerning customer service as required by supervisors.
- Assist in resolving any discrepancies.
Data Entry
- Operate the computer terminal in a proficient manner.
- Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
Clerical
- Oversee all paperwork associated with orders and maintain the corresponding files.
- Answer phone calls and operates various types of office machines and computers necessary to perform duties.
- Greet customers and visitors to the office.
- Effectively correspond with customers as required.
Communication
- Answer incoming telephone calls in a cheerful, courteous, and timely manner.
- Promptly route each call to the proper party, taking messages when necessary.
- Assist callers with general information and inquires.
- Direct visitors to appropriate department.
- Assist drivers at check in window various times though out the day.
OTHER DUTIES (Site Specific)
- CSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
- Work overtime as dictated by business whether mandatory or voluntary.
SUPERVISORY RESPONSIBILITIES
- None
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
- Must have a high school diploma or general education degree (GED).
- 1 year experience in Customer Service-related capacity
- Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate
Certificates, Licenses, Registrations or Professional Designations
- N/A
SKILLS, KNOWLEDGE AND ABILITIES
Computer Skills
- Intermediate computer skills
- Proficient with MS Office Applications
- WMS functions
Language Skills
- English (reading, writing, verbal)
- Business writing proficiency
Mathematical Skills
- Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Other
- Strong attention to detail accuracy and accomplish job task in a timely manner.
- Ability to perform duties with minimal supervision or guidance.
- Ability to multi-task
- Effective communication skills
- Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
PREFERRED QUALIFICATIONS
- 1-3 years warehouse/logistics support experience
- 2-3 years’ experience in Customer Service-related capacity
PHYSICAL DEMANDS
Occasionally
- Handling/Fingering, Sitting
Frequently
- Bending
Constantly
- Walking and Standing
Ability to Lift/Carry and Push/Pull
- 21-50 pounds
- Reach above shoulder, reach outward, squat, or kneel.
Other Physical Requirements:
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
For this position, the expected base pay range is $20.00 – $21.00 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logisticsWhat moves you?
At DSV, we move more than goods. We move careers, ambitions and opportunities.
With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.
Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.
Start here. Go anywhere
This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.
If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.
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