Project Coordinator - Home Adaptations

The Home Adaptations Project Coordinator is responsible for the successful execution of assigned Home Adaptations projects from intake through closeout. The position coordinates participants, providers, PA Health and Wellness, subcontractors, and internal team members to keep projects moving safely, efficiently, and in accordance with program requirements.

The Project Coordinator owns project scope, schedule, communication, subcontractor coordination, documentation, and closeout for assigned work. The role works closely with the Home Adaptations Functional Lead, Program Manager, Construction Manager, and Accounting, and escalates technical, compliance, client, or schedule concerns when additional support is needed. The Project Coordinator is expected to demonstrate JEM's Core Values and associated behaviors while maintaining a high standard of professionalism, accountability, communication, and teamwork.

Essential Functions:

Project Management and Execution

• Manage assigned Home Adaptations projects from intake through completion and closeout.

• Review project scope and requirements, establish the appropriate subcontractor approach, and coordinate project schedules and key milestones.

• Monitor project status, schedule, outstanding items, and required documentation; take action to keep work on track.

• Identify project risks or delays early, develop recovery actions, and escalate significant concerns when needed.

• Meet established performance targets and role-specific metrics; proactively communicate risks, barriers, or corrective actions when results are off track.

• Maintain accurate and current project information in Buildertrend and other required systems.

Participant, Provider and Client Communication

• Serve as the primary day-to-day contact for assigned participants, providers, PA Health and Wellness, and subcontractors.

• Communicate project scope, schedule, status, changes, and next steps clearly and promptly.

• Maintain respectful and responsive communication with participants whose homes are affected by the work.

• Respond promptly to project questions and resolve issues within the Project Manager’s authority; escalate matters requiring program, construction, or leadership support.

Subcontractor Coordination

• Assign and coordinate work with approved subcontractors based on project scope, location, capacity, and program requirements.

• Obtain and review subcontractor proposals and coordinate technical or pricing questions with the Construction Manager as needed.

• Monitor subcontractor schedules, performance, communication, and completion of required project documentation.

• Address performance or schedule concerns promptly and communicate recurring issues to the Program Manager, Construction Manager, or Functional Lead.

Project Cost and Invoice Management

• Monitor project costs and identify significant variances or scope changes.

• Follow established procedures for purchase orders, scope changes, and other project commitments.

• Review subcontractor invoices for accuracy, completeness, and alignment with completed work and serve as the first-level approver for assigned projects.

• Coordinate with Accounting and other Home Adaptations team members to resolve billing or documentation issues that may delay project closeout.

Project Closeout and Client Service

• Coordinate timely project completion and collection of required closeout documents, including participant sign-offs, final photos, and other client-required documentation.

• Confirm outstanding project items are resolved before closeout and support final client billing as needed.

• Deliver a professional participant experience through clear communication, dependable follow-through, and timely resolution of concerns.

• Identify client or participant satisfaction issues and either resolve them or escalate them promptly.

• Take ownership of mistakes, concerns, or missed expectations; communicate issues promptly and work proactively toward resolution.

Team Coordination

• Coordinate closely with the Functional Lead, Program Manager, Construction Manager, Administrative and Compliance Administrator, other project managers, and Accounting.

• Follow established Home Adaptations procedures, workflows, documentation standards, and program requirements.

• Support team priorities and workload needs as required and perform other related duties within the scope of the position.

• Model the behaviors associated with JEM’s Core Values, including respectful communication, personal accountability, teamwork, follow-through, problem-solving, and timely escalation of issues.

Skills and Qualifications:

• Bachelor's degree in business, construction, project management, or a related field preferred; equivalent relevant experience may be considered.

• At least three years of relevant project management, construction, residential renovation, or related experience preferred.

• Strong written and verbal communication skills with the ability to work effectively with participants, providers, subcontractors, clients, and internal team members.

• Strong organizational, prioritization, problem-solving, and follow-through skills with the ability to manage multiple active projects.

• Working knowledge of residential construction means and methods, including the ability to recognize when technical construction support or escalation is needed.

• Ability to manage project schedules, documentation, costs, and subcontractor performance in a high-volume environment.

• Professional judgment and a service-oriented approach when working in and around participants’ homes.

• Proficiency with Microsoft Suite; ability to learn and effectively use Buildertrend and other program systems.

Physical Requirements:

• This is a hybrid position requiring a combination of JEM office time and home-office work, as established by the Home Adaptations Functional Lead. The position generally averages 40 hours per week, with occasional travel to meetings or project sites as needed.

• Overtime may be required based on workload and business needs and should be approved in advance by the employee's supervisor.

• Frequent sitting, standing, walking, typing, use of hands, talking, hearing, and driving may be required.

• Occasional lifting of up to 50 pounds may be required.

• The employee must be able to work safely in office and occasional construction-site environments, which may include uneven surfaces and elevated noise levels.

Benefits:

401(k) + matching
Health insurance
Dental insurance
Vision insurance
Paid time off + Paid Holidays
Health savings account + employer contribution
Disability insurance
Life insurance
Employee Referral Bonus Program

Who we are:

Building to Improve Lives

Since 2003, JEM Group has been building with purpose. As a woman - owned construction firm, we are known for our hands-on approach and our commitment to open, honest partnerships with clients, collaborators, and the communities we serve.

Our greatest strength is our people. JEM’s diverse and experienced team works well together, leading every project with care, accountability, and pride in our work — from early planning through final delivery. We don’t believe in one-size-fits all solutions. Instead, we listen closely, plan ahead, and apply creativity to tailor each project, even the most technically complex, to deliver meaningful, lasting results.

As we look ahead, we’re focused on growing thoughtfully and supporting the people who make our work possible. We work hard, take pride in what we build, and we enjoy doing it together.

If you’re looking for a place where collaboration is real, integrity matters, and there’s room to laugh along the way, JEM Group is a place to build your career.